How to Contact an Inmate at Eastern Corrections Inst, NC (NC)

Video visits at NCDAC facilities, including Eastern Corrections Institution, run through the Getting Out Visits app. You must be on the incarcerated person's approved visitors list before you can schedule a call. Your loved one may appear on their tablet or at a video kiosk inside the facility, depending on how the visit is set up.

Non-legal mail for people in NCDAC prisons goes through TextBehind. Your letter gets screened and scanned, then delivered electronically to the person's tablet (not as original paper mail). Addressing format matters: mail that doesn't follow the required format gets returned to sender.

In-person visits require an appointment. Call or email the prison to schedule, then call again the day before your visit to confirm the facility's visitation status.

1. Confirm you are on the approved visitors list. Video visits through Getting Out Visits are limited to approved visitors.
2. Set up video visiting through Getting Out Visits. Use the Getting Out Visits app to conduct a video visit or to make a video visit appointment.
3. Get your device ready if you are visiting from home. Video visits can be done from home using a personal computer with an internet connection, a webcam, a microphone, and a recent web browser.
4. Schedule an in-person visit by contacting the prison. Visits are by appointment only, so call or email the facility to schedule. Call the day before your scheduled visit to confirm visitation status.

• ✓ Address non-legal mail to: TextBehind, P.O. Box 247, Phoenix, MD 21131
• ✓ Include the incarcerated person’s full name and OPUS number
• ✓ Include the full name of the prison (do not abbreviate)
• ✓ Expect your non-legal mail to be screened and scanned by TextBehind, then delivered electronically to the person’s tablet
• ✓ If you do not address it exactly this way, it will be returned to you

Before making plans, confirm the current process directly with the facility. Check whether Getting Out Visits is still the video visiting method and what visitor approval requirements apply. Ask how to schedule an in-person appointment (phone or email) and whether day-before confirmation is still required. Verify that the TextBehind addressing format hasn't changed, including the P.O. Box 247 address and the rule against abbreviating the prison name.