TRULINCS at FCI Greenville: How to Get Set Up, Limits, and What to Expect
TRULINCS is the Bureau of Prisons' electronic messaging system — one of the main ways people at FCI Greenville stay in touch with family and friends. It helps maintain the relationships that matter during incarceration and beyond. But it comes with clear limits and requires approval before anyone can start messaging.
TRULINCS is how people at FCI Greenville send electronic messages to approved family and friends on the outside. Keeping those connections strong can make a real difference when reentry comes. But set your expectations early: this isn't open internet access. It's a controlled messaging system, and the Bureau of Prisons has to approve an inmate before they can send or receive anything through it.
Note: TRULINCS does not give inmates internet access. It’s a controlled system for electronic messaging.
Before any messages can go back and forth, the inmate has to be approved by the Bureau of Prisons to use TRULINCS. If they aren’t approved yet, they won’t be able to send or receive electronic messages through the system.
Approval works both ways. Each outside contact the inmate wants to message must also give permission and be approved before TRULINCS communication can begin. If you're waiting to hear from someone and nothing's coming through, this contact approval step is often the reason.
Remember: Messaging won't start until both sides are approved - the inmate needs TRULINCS access, and you need to give permission as an approved contact.
Each TRULINCS message maxes out at 13,000 characters. Writing something longer? Break it into multiple messages.
Messages are text-only - no attachments. You can't send files, photos, or documents through TRULINCS.
Write with the expectation that your messages will be read. The Bureau of Prisons screens and monitors everything sent through TRULINCS.
Quick guardrails: Keep it text-only (no attachments), stay under 13,000 characters, and assume messages will be screened and monitored.
TRULINCS runs entirely on the Inmate Trust Fund - funded by profits from commissary purchases, telephone services, and the fees inmates pay to use the system. No taxpayer dollars go toward it.
- Ask your loved one to add you as a contact - they can only message people they’re approved to communicate with, and you’ll need to be on their list.
- Give your permission when prompted - outside contacts must consent/be approved before they can receive messages.
- Double-check the basics you share - use the contact information you actually want associated with messaging so the approval doesn’t stall.
- Wait for confirmation before expecting messages - TRULINCS won’t work until the inmate is approved to use it and you’re approved as a contact.
- ✓ Assume messages are screened and monitored by the Bureau of Prisons.
- ✓ Write text-only messages (no attachments).
- ✓ Keep each message under 13,000 characters.
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