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Phone & Messaging

What Happens to Phone Call Recordings at FCI Greenville (TRUFONE explained)

Getting calls from someone at FCI Greenville? It helps to know what's being recorded, how long those recordings stick around, and who can access them. Here's what TRUFONE does behind the scenes—and what it means for you.

• 2 min read • bop.gov
What Happens to Phone Call Recordings at FCI Greenville (TRUFONE explained)

TRUFONE is the Bureau of Prisons system that handles inmate phone communications at facilities like FCI Greenville. It stores call recordings along with the contact information tied to those calls.

The system tracks more than just audio. TRUFONE also stores phone numbers, account details, and balances - everything needed to manage and monitor inmate calling.

Note: At FCI Greenville, there’s a notice posted next to each inmate telephone advising that calls are monitored.

Recordings don't stay in TRUFONE forever. By default, call audio is deleted after 180 days. The exception: if a recording is needed for legal or administrative reasons, it can be held longer.

TRUFONE data can be shared within the Department of Justice for investigations. That includes the FBI, U.S. Marshals Service (USMS), Executive Office for United States Attorneys (EOUSA), the Criminal Division, the U.S. Parole Commission, and the Office of Inspector General (OIG).

What Happens to Phone Call Recordings at FCI Greenville (TRUFONE explained)

Phone calls are a privilege at FCI Greenville, meant to help inmates stay connected with family and community. Usually the inmate pays for calls, but sometimes the person receiving can pay instead - so families often coordinate how calls get funded.

One thing to know: third-party or alternative calling arrangements aren't allowed. Stick with the approved options. Those "creative" workarounds are exactly what the rules are designed to block.

Attorney calls get different treatment in certain situations. FCI Greenville allows unmonitored phone calls to attorneys when specific conditions are met, protecting legal communications.

  • ✓ Assume regular calls are monitored, and talk accordingly.
  • ✓ Don’t share sensitive personal details on the phone if you wouldn’t want them recorded.
  • ✓ Remember recordings are typically deleted after 180 days, but they may be kept longer for legal or administrative purposes.
  • ✓ Know that TRUFONE data may be shared with DOJ law enforcement components (including the FBI, USMS, EOUSA, Criminal Division, U.S. Parole Commission, and OIG) for investigations and related purposes.

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