How to Address and Send Personal Mail to Franklin County Corrections (After the Digital Mail Switch)
Franklin County Corrections now uses a digital mail system. You still send a regular letter, but it gets scanned and delivered electronically to the inmate through the facility's tablet messaging app. That means the address and envelope details need to be exact.
Send all personal mail to the new P.O. Box: P.O. Box 247, Phoenix, MD 21131. Everything that arrives gets scanned and delivered electronically to the inmate as an attachment in their tablet messaging app. Copy/paste template (fill in the name and ID number exactly as the jail has it): Facility Name, State Inmate Full Name, Inmate Identifier P.O. Box 247 Phoenix, MD 21131
Your envelope needs three things in the center to get routed correctly: the full facility name and state (for example,
Common mistakes: Missing or wrong inmate ID numbers cause the most problems. Other frequent issues: shortening the facility name, leaving off the state, or skipping your physical return address (P.O. Boxes as sender addresses don't work). Double-check the inmate's identifier before sealing the envelope.
Want to send reading material? Franklin County Corrections only accepts new, soft-bound books or magazines that are ordered directly from a verifiable commercial distributor, publisher, or retailer and shipped through USPS. Used books, items sent from a personal address, or packages shipped through other carriers will be rejected.
No clothing: Franklin County Sheriff’s Office no longer accepts underwear, socks, or t-shirts - whether you try to send them through the mail or bring them through visitation.
When letters don't arrive, addressing details are usually the culprit. A missing or incorrect inmate identifier means the mail can't be matched. Same goes for abbreviated facility names or a missing state. No return address? That can also stop delivery. Franklin County requires your full name and physical address in the top-left corner. If you're unsure about the inmate ID number, verify it before mailing - fixing it afterward is much harder.
- Confirm the inmate’s full name and identifier - use the exact name format the jail has on file, and include the booking/ID number.
- Write the full facility name plus the state - don’t rely on shorthand; include the state (for example, “Franklin County OH Corrections II”).
- Add your full name and physical return address (top-left) - make it readable and complete.
- Use the correct destination address - send it to P.O. Box 247, Phoenix, MD 21131.
Already checked the name, identifier, and return address but mail still isn't getting through? Contact TextBehind support for help: info@TextBehind.com.
Quick Checklist Printable
- ✓ Address mail to: P.O. Box 247, Phoenix, MD 21131
- ✓ In the center: write the full facility name + state (example format: “Franklin County OH Corrections II”)
- ✓ Include the inmate’s full name
- ✓ Include the inmate’s unique identifier (booking/ID number)
- ✓ Top-left return address: your full name + physical address
- ✓ Printed materials only: new soft-bound books or magazines from a verifiable commercial seller, sent via USPS
- ✓ Do not send: underwear, socks, or t-shirts (not accepted via mail or visitation)
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