How to Contact an Inmate at Franklin County Corrections, OH (OH)

Who you contact for scanned mail and tablet problems at Franklin County Corrections depends on who you are. Facility staff should call ViaPath support at (800)-205-5510 for issues accessing or viewing scanned inmate mail, as well as inmate command or tablet issues. Friends and family dealing with mail delivery problems or trouble accessing mail scans should reach out to TextBehind support at info@TextBehind.com.

Commissary handling at Franklin County Corrections shifted to a new vendor. As of June 23, 2025, commissary transactions go through Keefe Commissary Network. If you're depositing funds in person, Franklin County Corrections Center II has Keefe kiosks at both the north and south visitor entrances, accessible 24/7.

For online commissary payments, the county directs you to AccessCorrections. Create an AccessCorrections account and select "Franklin County Jail, OH" as the facility. You'll need to verify both your phone number and email when creating or editing your account.

Steps to Follow

• ✓ If you work at the facility and need help with scanned mail access/viewing or inmate command or tablet issues, call ViaPath support at (800)-205-5510.
• ✓ If you are friends or family and need help with mail delivery issues or accessing mail scans, email TextBehind support at info@TextBehind.com.

1. Create your AccessCorrections account: Set up your profile so you can make commissary payments online.
2. Select the right facility: When prompted for the agency, choose “Franklin County Jail, OH.”
3. Verify your phone number: AccessCorrections requires phone verification as part of the account process.
4. Verify your email: Email verification is required when creating a new account or editing an existing one.
5. Keep the vendor change in mind: As of June 23, 2025, commissary transactions are handled through Keefe Commissary Network, so any receipts, kiosks, or processing may reference Keefe.

• ✓ For in-person deposits at Franklin County Corrections Center II (2460 Jackson Pike), Keefe kiosks are located at the north visitor entrance and the south visitor entrance, and they are accessible 24/7. If you are making a special trip, confirm availability before you go.

Before spending time troubleshooting, confirm you're using the correct support channel. ViaPath support at (800)-205-5510 handles facility staff issues with scanned mail access or inmate command/tablet problems. Friends and family should contact TextBehind support at info@TextBehind.com for mail delivery issues or trouble accessing mail scans. Procedures can change, so double-check you're reaching out to the right place.

If you're adding commissary funds, verify the details that can block a payment. The county's instructions specify selecting "Franklin County Jail, OH" in AccessCorrections, and the platform requires phone and email verification when you create or edit your account. Confirm the current vendor setup too: commissary transactions are handled by Keefe Commissary Network beginning June 23, 2025, and Keefe kiosks are available at the north and south visitor entrances of Franklin County Corrections Center II with 24/7 accessibility. Fees, exact processing timelines, and day-to-day kiosk availability aren't covered here, so check those directly through official facility or vendor guidance before submitting a payment.