How Long Does Franklin County Keep Scanned Mail? And How to Request a Physical Copy
Trying to save an important letter? Timing matters. Franklin County doesn't keep scanned physical mail forever, so knowing the retention window—and who to contact for copies—can save you a headache.
Franklin County keeps scanned physical mail for 30 days. After that, the scan may disappear unless you've arranged a longer retention period with ViaPath/TextBehind. Need to hold onto a letter for legal, family, or personal reasons? Don't wait. Start any copy or retention requests as soon as possible.
Having trouble with mail delivery or trying to track down a scan? Reach out to TextBehind support at info@TextBehind.com. Be specific about the issue - mention a missing item or a scan you can't find - so they can help you faster. This is the documented contact point for friends and family, though a request doesn't guarantee a particular outcome.
When the problem is on the facility's end - someone in custody can't open a mail scan, or there's trouble viewing it electronically - staff should call ViaPath support at (800)-205-5510. This line handles access, viewing, and tablet-related issues with mail scans.
Note: Keeping scans beyond 30 days or getting a physical copy requires coordination with ViaPath/TextBehind - it's not automatic. For family mail delivery issues, email TextBehind at info@TextBehind.com. For access or viewing problems, facility staff can call ViaPath at (800)-205-5510.
Practical Tips
- ✓ Treat scanned mail as time-sensitive: the retention window for physical mail scans is 30 days.
- ✓ If you need a copy or you’re dealing with a delivery problem, reach out to TextBehind at info@TextBehind.com as soon as possible.
- ✓ Keep any confirmation details you have (like the date you sent the mail or when you expected it to arrive) so you can include them in your message.
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