How to Send Money to Someone at Franklin County Jail (Kiosks, Online, CashPayToday & Phone)
Sending money to someone at Franklin County Jail is straightforward once you pick the right method. Commissary deposits go through Keefe Commissary Network, and you've got options: in person, online, cash at retailers, or by phone.
Franklin County Corrections offers five ways to add money to a commissary account: in-person Keefe kiosks, online at AccessCorrections.com, the Access Corrections mobile app, cash deposits through CashPayToday at participating retailers, and phone deposits. They all run through Keefe Commissary Network - so whether you're using Access Corrections or paying cash at a retailer, the money ends up in the same system.
- ✓ Keefe kiosks (in person) - best if you’re already at the facility and want to pay with cash or card.
- ✓ AccessCorrections.com (online) - best for quick deposits from home with a debit/credit card.
- ✓ Access Corrections mobile app - best if you want to send money from your phone.
- ✓ CashPayToday (cash at retailers) - best if you need to use cash but can’t get to the jail.
- ✓ Keefe phone deposit line - best if you prefer to pay by card over the phone.
Four Keefe kiosks are available 24/7 at Franklin County facilities. Two are in the front lobby at James A. Karnes Corrections Center (2551 Fisher Road). The other two are at Franklin County Corrections Center II (2460 Jackson Pike) - one at the north visitor entrance, one at the south. These kiosks connect directly to Keefe's commissary system, making them one of the fastest ways to add funds.
- Go to a Keefe kiosk (any time) - kiosks are available 24/7 at the listed Franklin County locations.
- Select the person you’re depositing for - follow the kiosk prompts to choose the recipient.
- Choose your payment type (cash or card) - kiosks accept cash or card payments.
- Complete the deposit and save your receipt - deposits are subject to limits: cash deposits at kiosks are capped at $300 per recipient per day, and card deposits are limited to $300 per card per recipient over a 7-day period.
Limit to plan around: In-person kiosk cash deposits are limited to $300 per recipient, per day.
- Open Access Corrections online or in the app - use AccessCorrections.com or the Access Corrections mobile app to start a deposit.
- Select the correct location - choose the state and agency where the person is housed (for Franklin County facilities, select Franklin County Jail, OH).
- Add the recipient - search using the recipient’s full name or Sheriff’s Office ID.
- Create your account and verify it - you’ll need to verify your phone number, email, and address.
- Add a debit/credit card and send funds - once the recipient is on your dashboard, you can store a card and complete the deposit. These commissary deposits are processed through Keefe Commissary Network.
Heads up: Access Corrections requires phone, email, and address verification before you can deposit. Card deposits max out at $300 per card, per recipient, over a 7-day period.
Need to deposit cash but can't make it to the jail? CashPayToday lets you pay at participating retailers instead. Start by creating a profile on CashPayToday.com, select the Franklin County facility, and enter the incarcerated person's ID. Then generate a barcode - that's what you'll show the cashier to complete your deposit.
CashPayToday limit: Cash deposits through CashPayToday are limited to $900 per recipient, per day.
Prefer to call? Keefe's toll-free line is (636) 888-7004, available 24/7. You can use the automated system or talk to a customer service rep. Bilingual support (English/Spanish) is available.
Have ready: The recipient’s details (name/ID) and the debit/credit card you’re using for the deposit.
Most "why won't it go through?" problems come down to deposit limits. Here's what you're working with: in-person kiosks cap cash deposits at $300 per recipient per day. CashPayToday allows up to $900 per recipient per day. Credit and debit cards - whether online, in the app, or elsewhere - are limited to $300 per card, per recipient, over a 7-day period. There's also a bigger threshold to watch: no more than $2,000 can go to the same recipient in any 10-day period. Exceed that, and it triggers an investigative inquiry. If multiple people are pitching in, space out the deposits to stay under the limit.
Red flag to avoid: Sending more than $2,000 to the same recipient within any 10-day period will trigger an investigative inquiry.
Every deposit method charges a handling fee. The amount depends on how you're paying and how much you're sending - so check the fee disclosure at checkout before you finalize.
If your Access Corrections deposit won't go through or your account seems stuck, verification is usually the culprit. You need to verify your phone number, email, and address before completing a deposit. Payment went through on your end but the funds aren't showing up? Contact Keefe directly - they handle all commissary deposits. Call their toll-free line for help.
- Confirm your Access Corrections verification is complete - make sure your phone number, email, and address have been verified.
- Pull up your transaction details - locate the receipt/confirmation information from your online/app/phone transaction.
- Re-check deposit limits before retrying - card deposits are limited to $300 per card per recipient over a 7-day period.
- Call Keefe for support if you still can’t resolve it - contact Keefe at (636) 888-7004 and have the recipient’s details plus your transaction information ready.
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