Setting Up Video Visits at Franklin County Corrections Center II: First-Time Guide

Franklin County Corrections Center II no longer offers in-person visits. Instead, all visits happen virtually through GTL (ViaPath Technologies). The setup is mostly about getting your account created and your device ready before you try to connect.

Start by creating an account on the GTL VisitMe visitation site for Franklin County Corrections Center II. Once you're registered, you can add the person you want to visit to your dashboard and schedule visits from the same portal.

Download both required GTL visitation apps on your phone or tablet before your first visit. Getting this done early lets you confirm your device is compatible, log in successfully, and grant camera and microphone permissions without rushing.

After registering, schedule your visit through the GTL VisitMe system. Sign in, select the person you want to visit, and pick from the available time slots.

Already used your free visits for the week? You can still connect by purchasing additional sessions through GTL's pay-per-visit service. This works for extra visits beyond the free quota, as long as they fit the facility's guidelines.

Troubleshooting

• ✓ Confirm you completed registration in the GTL VisitMe system and can see the incarcerated person on your account
• ✓ Make sure you downloaded BOTH required GTL visitation apps on the device you will use
• ✓ Update both apps before the day of your visit to avoid last-minute login or connection issues
• ✓ Check your internet connection (use a stable Wi-Fi or strong cellular signal)
• ✓ Allow app permissions for camera and microphone so you are not scrambling at the start of the visit

Need an extra visit after using your free quota? Purchase one through GTL's pay-per-visit option in the same scheduling portal. If you run into login trouble, use the account recovery options on the GTL site (password reset or resending your registration email), then try logging into both apps again.