Setting Up Virtual Visits at Franklin County Corrections (GTL VisitMe) — A Family Guide
Setting up a virtual visit is straightforward once you know where to go and what to download. Here's how to register, schedule, and take advantage of the free weekly visits at Franklin County Corrections.
Start at the GTL VisitMe portal: https://franklinOH.GtlVisitMe.com/app. You'll create your account there and schedule your visit time.
You'll also need GTL's visitation apps on your device. In the Google Play Store, search for "GTL Inmate Visits" to find the right download. Franklin County requires BOTH apps - install only one and you may hit a wall when it's time to join your visit.
- ✓ Allow camera and microphone permissions so the visit can connect
- ✓ Turn on notifications so you don’t miss visit reminders or status updates
- ✓ Use a stable Wi‑Fi or strong data connection (weak signal = frozen video or dropped calls)
- ✓ Close and reopen the app if it hangs, then restart your phone/tablet if needed
- ✓ Double-check you installed BOTH required GTL visitation apps (not just one)
Each incarcerated person gets two free virtual visits per week, 20 minutes each. Keep that weekly limit in mind when scheduling so you don't burn through both sessions earlier than planned.
Need more than two visits? You can purchase additional virtual visits at low cost. These are available through restricted-access tablets in FCCCII housing units and don't count against the weekly free allowance.
- Go to the official VisitMe site - Use https://franklinOH.GtlVisitMe.com/app to start your registration and scheduling.
- Create your account - Follow the prompts to set up your login so you can request visits.
- Find the person you want to visit - Use the portal’s search tools to locate them.
- Request or schedule a visit - Pick an available time and keep the “two free 20‑minute visits per week” limit in mind.
- Confirm the appointment details - Double-check the day and time before you log off so you’re ready when the visit window opens.
- ✓ Sign in a few minutes early so you’re ready when the visit starts
- ✓ Open the GTL visitation apps ahead of time and confirm camera/mic permissions are allowed
- ✓ Use steady Wi‑Fi (or a strong data connection) to avoid lag and disconnects
- ✓ Keep an eye on your remaining free visits for the week (two total, 20 minutes each)
- ✓ If the incarcerated person can’t join for facility-related reasons, the visit may not happen as scheduled
Attorneys planning to use remote video visitation must complete a one-time, in-person registration at Jackson Pike Jail. Head to 2460 Jackson Pike, Columbus, OH 43223 to get registered before scheduling any remote attorney visits.
Important: Bring your driver’s license and BAR card to the one-time registration. They’ll be verified and scanned into the system.
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