What Happens to Physical Mail Sent to Franklin County Corrections (Scanning, Retention, and Legal Mail Rules)

Franklin County Corrections scans all incoming personal mail and delivers it electronically. When you send a letter, it gets converted to a digital image and shows up as an attachment in the facility's message app on the recipient's tablet. Your letter won't arrive as paper in their hands - they'll read a scan on screen.

1. Address your personal mail to the new P.O. Box - Personal mail needs to be sent using the new format to P.O. Box 247, Phoenix, MD 21131.
2. Use the required address format - On the recipient line, include the full facility name and the state, plus the inmate’s full name and unique identifier.
3. Write your return address clearly - Put your full name and physical address in the top-left corner of the envelope.
4. Mail is scanned and delivered electronically - After it’s received, the mail is scanned and then delivered to the inmate electronically as an attachment they can read in the facility message app on their tablet.

Scanning and approval are handled separately. ViaPath/TextBehind scans your physical letter into a digital image. Facility staff then review it through the Command Portal before it's delivered to the incarcerated person's message app.

Once scanned, the original paper letter is only kept for 30 days. After that, it's destroyed. If you need the original retained longer, you'll have to coordinate directly with ViaPath before that window closes.

Legal mail follows different rules. The P.O. Box scanning address is only for personal mail. If you're an attorney or sending court-related documents, verify the correct legal-mail process with the facility or the attorney on the case before mailing anything.

If a scan doesn't show up or something seems off with delivery, contact TextBehind first at info@TextBehind.com. For access issues - like trouble viewing scans or problems opening mail on the tablet - ViaPath support is available at (800)-205-5510.

• ✓ Email TextBehind at info@TextBehind.com for mail delivery issues (missing scans, delivery problems)
• ✓ Call ViaPath support at (800)-205-5510 for help with accessing/viewing mail scans or issues with an inmate opening a scan electronically

Envelope Tips

• ✓ Address personal mail to: Facility Name, State, Inmate Name, Inmate Identifier, P.O. Box 247, Phoenix, MD 21131
• ✓ Include the full facility name and the state
• ✓ Include the inmate’s full name and unique identifier
• ✓ Put your full name and physical return address in the top-left corner of the envelope

Clear envelope information helps your letter move through the system faster. The inmate's unique identifier ensures proper matching, and a legible return address means you'll get the letter back if something goes wrong.