How to send messages, photos, and packages
Franklin County Correctional 2 switched to digital mail on May 28, 2024. Physical letters get scanned and delivered electronically to the inmate's tablet. Send all personal mail to: P.O. Box 247, Phoenix, MD 21131. Include the facility name and state, the inmate's full name and ID, plus your full name and return address in the top-left corner. Only direct letters are scanned—boxes, catalogs, and other items get returned. Scanned copies are kept for 30 days unless you arrange longer retention with ViaPath/TextBehind. Having delivery issues? Email TextBehind at info@TextBehind.com. Facility staff can reach ViaPath support at (800)-205-5510.
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Franklin County switched inmate personal mail to a digital scanning system on May 28, 2024. If you're still sending mail the old way, it probably won't reach your loved one as expected. Here's what to do instead.
If your loved one is at Franklin County Corrections, the way you send personal mail changed on May 28, 2024. You'll need to use a specific address format now. Incoming mail gets scanned and delivered electronically to the inmate's tablet.
Franklin County keeps physical mail scans for 30 days. If you need a scan retained longer or you're running into delivery problems, you'll need to work with ViaPath and TextBehind (TextBehind support: info@TextBehind.com).
Trying to save an important letter? Timing matters. Franklin County doesn't keep scanned physical mail forever, so knowing the retention window—and who to contact for copies—can save you a headache.
Missing a key detail on your envelope? Your letter could be delayed or returned. Use this checklist to make sure it reaches the right person at Franklin County Corrections.
Franklin County Corrections now uses a digital mail system. You still send a regular letter, but it gets scanned and delivered electronically to the inmate through the facility's tablet messaging app. That means the address and envelope details need to be exact.
Franklin County Corrections now processes personal mail digitally. You still send a physical letter, but it gets scanned and delivered to the incarcerated person electronically on their tablet.
Send personal letters to the centralized scanning address: P.O. Box 247, Phoenix, MD 21131. Put the facility name and state, the inmate’s full name and unique identifier, and your full name and physical return address on the envelope.
A scanned copy is delivered electronically to the inmate’s tablet message app. Boxes, catalogs, and other non-letter items are not scanned and will be returned to the sender.
Scanned mail copies are retained for 30 days unless a longer retention period is arranged with ViaPath/TextBehind. For mail delivery problems, contact TextBehind at info@TextBehind.com; facility staff can call ViaPath support at (800)-205-5510.
Send checks or money orders directly to the facility. If mailed to the scanning address, they'll be forwarded. Note: underwear, socks, and t-shirts are no longer accepted through mail or visitation.
Sending commissary money to someone at Franklin County Corrections? You've got several options through Keefe—kiosks, online, cash at retail stores, and phone—each with different limits and tradeoffs.
Trying to reach someone at Franklin County Corrections and running into problems with mail scans, tablet commands, or commissary deposits? The fastest fix is usually contacting the right support line for your specific issue.
Franklin County Corrections uses Keefe Commissary Network for deposits, so picking the right method and staying within the limits will save you headaches.
