How to Contact an Inmate at Franklin County Jail, MO (MO)

Franklin County Jail, MO has PayTel kiosks in the detention facility lobby where you can make free phone calls or video visits. If you need an on-site option, start there.

The detainee has to add you as a contact before you can schedule PayTel phone or video visits. If you're not on their contact list yet, scheduling won't work. Handle that step first.

A few limits to keep in mind: call forwarding and three-way calling are not permitted, and calls max out at 15 minutes. If a call to a cell phone drops, refunds will not be issued. Check your signal before accepting the call.

Steps to Follow

• ✓ Use the PayTel kiosks in the detention facility lobby for free phone call or video visitation options.
• ✓ Make sure the detainee adds you as a contact before you try to schedule PayTel phone or video visits.
• ✓ Schedule visits at least 24 hours or more in advance if you want the best chance at your preferred time.
• ✓ Keep calls concise. The maximum time allowed per detainee call is 15 minutes.

Confirm a couple things before you plan around them. Check whether visits still need to be scheduled at least 24 hours in advance to get preferred times. Also verify the no-refund policy for dropped calls to cell phones, especially if you're relying on a mobile connection.

If this is your first time using the system, verify the rules that affect day-to-day conversations: calls are recorded and may be monitored, call forwarding and three-way calling are not permitted, and calls are capped at 15 minutes. These policies are enforced strictly. Knowing the limits ahead of time helps you avoid accidental problems.