No In-Person Visits at Franklin County Jail — How to Set Up PayTel Phone & Video Visits
Trying to stay in touch with someone at the Franklin County Adult Detention Facility? You'll be using PayTel for phone calls and video visits. There's no in-person visiting room.
The Franklin County Adult Detention Facility no longer allows in-person visits. The only exception is visits involving a detainee’s attorney.
Pay Tel Communications Inc. handles all detainee phone service at the Franklin County Adult Detention Facility. PayTel is also how you'll set up video visits. Starting from scratch? Get your PayTel account set up first. Once that's done, scheduling becomes much easier and you'll avoid last-minute headaches.
Create Paytel Account
- ✓ Call PayTel to set up an account: 1-800-PAY-TELL (800-729-8355).
- ✓ Set up a PayTel account online through PayTel’s website.
If going online or calling isn't convenient, there's an on-site option. The detention center lobby has PayTel kiosks that offer free phone calls or video visitation.
The PayTel kiosks in the detention center lobby can be used for free phone calls or video visits. Planning to use the kiosk? Think about timing. Scheduling isn't a same-day process.
Schedule ahead: Once the detainee has added you as a contact, kiosk visits must be scheduled at least 24 hours (or more) in advance if you want your preferred times.
Assume there's no privacy on the detainee phone system. Calls are recorded and can be monitored at any time. Keep conversations focused on what you're comfortable saying on a recorded line.
Calls are time-limited to 15 minutes max. It helps to have a quick plan for what you want to cover before the call connects.
Don't try to route the call through another number or add anyone else to the line. Call forwarding and three-way calling aren't allowed.
Taking calls on a cell phone? Keep in mind that dropped calls can cost you. Refunds for dropped calls to cell phones won't be issued.
- ✓ Get on the schedule early. Once you have been added as a contact, schedule kiosk visits at least 24 hours or more in advance to have a better shot at your preferred time.
- ✓ Treat every call like a short window. With a 15-minute maximum per call, have a few key updates or questions ready.
- ✓ Speak like you are on a recorded line. Calls are recorded and may be monitored.
- ✓ Use the most stable phone connection you can. Dropped calls to cell phones are not refundable.
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