How to Visit Franklin County Jail, MO (MO)

Franklin County Jail has PayTel kiosks in the detention center lobby for free phone calls and video visits. The catch? Timing matters. The person in custody needs to add you as a contact first, and visits must be scheduled at least 24 hours in advance to lock in your preferred time.

You can also set up a PayTel account for visitation and phone services. Reach them at 1-800-PAY-TELL (800-729-8355) or sign up online through their website.

Steps to Follow

• ✓ Ask the person in custody to add you as a contact (this has to happen before you can schedule).
• ✓ Schedule your visit at least 24 hours (or more) in advance after you have been added.
• ✓ If you need an account for phone or video services, set up PayTel by phone at 1-800-PAY-TELL (800-729-8355) or through PayTel’s website.
• ✓ If you plan to use the lobby kiosks, build in extra time and try to schedule early so you have a better shot at the time you want.

Before making the trip, confirm a few things directly with the jail. Check the current scheduling lead time (policy says at least 24 hours), whether visits must be scheduled using the lobby kiosks or can be handled entirely online, and whether you need a PayTel account for your chosen option. It's also worth verifying that PayTel's contact info (1-800-PAY-TELL and their website) is still current.