Penmate Inmate Support Guides

Who to Call About an Inmate, Court Case, or Commissary at Franklin County

Need an inmate ID number for commissary, an update on a court case, or help filing a report? Here are the correct Franklin County numbers to call.

• 2 min read Verified from official sources

To get an inmate's ID number (required for commissary deposits), call the Franklin County Adult Detention Center at (636) 583-2560 and ask for extension 1210. That connects you to the Commissary Deputy. Get this number first. Most money and commissary questions can't be handled without it.

For court case updates or questions about what happened at a hearing, call the Franklin County Circuit Court Clerk at (636) 583-7365. The jail won't have this information. The court clerk is your best resource for case status and outcomes.

Public-safety-contacts

  • ✓ Emergency: Call 911.
  • ✓ Non-emergency report: Call the Franklin County Sheriff’s Office at (636) 583-2560 and tell the operator you need to speak with dispatch to file a report.

Need to file a non-emergency report? Call (636) 583-2560 and ask to be connected to dispatch. Let the operator know right away that you're calling about a non-emergency. This helps them route you to the right person faster.

  1. For an inmate ID or commissary-related questions, call the jail (636) 583-2560, then ask for extension 1210 (Commissary Deputy). Have the inmate’s name ready, and if you have it, the inmate ID number.
  2. For court case status, call the Circuit Court Clerk at (636) 583-7365. If you have a case number, keep it in front of you so you can share it quickly.
  3. For public safety reports, choose emergency vs. non-emergency. Emergencies go to 911. For a non-emergency report, call (636) 583-2560 and ask to speak with dispatch, and be ready to describe what happened.

Note: For commissary or deposits, start by getting the inmate ID number from the Commissary Deputy at (636) 583-2560, extension 1210. For emergencies, call 911.

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