Send Photos & Mail at Franklin County Jail, MO

How to send messages, photos, and packages

Overview

Franklin County Adult Detention Facility uses Pay Tel Communications Inc. (PayTel) for phone service and video visitation. You'll need a PayTel account to place or receive calls and schedule video visits. Register by calling 1-800-PAY-TELL (800-729-8355) or creating an account at paytel.com. PayTel kiosks in the detention center lobby offer free phone calls and video visitation, but both remote and kiosk visits require scheduling at least 24 hours in advance. A few rules to know: all calls are recorded and monitored, three-way calling and call forwarding are prohibited, there are no refunds for dropped calls to cell phones, and each call is limited to 15 minutes.

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Quick Facts

  • PayTel is the telephone service provider used by Franklin County Adult Detention Facility.
  • You can set up a PayTel account by calling 1-800-PAY-TELL (800-729-8355) or by registering at paytel.com.
  • PayTel kiosks in the detention center lobby offer free phone calls or video visitation options that must be scheduled at least 24 hours in advance.
  • Calls are recorded and monitored, three-way calling and forwarding are not permitted, dropped-cell-call refunds are not offered, and calls have a 15-minute maximum.

Common Questions

How do I set up a phone or video account to contact someone at Franklin County Jail?

Register with PayTel by calling 1-800-PAY-TELL (800-729-8355) or creating an account at paytel.com. Complete the registration steps before trying to schedule video visits or place calls.

Can I use the lobby kiosks for visits at Franklin County Jail and do I need to schedule ahead?

Yes. PayTel kiosks in the detention center lobby provide free phone and video visitation options, and visits must be scheduled at least 24 hours in advance.

Are inmate calls recorded and how long can each call last?

Yes. Calls are recorded and monitored, and call forwarding and three-way calling are not allowed. Each call can last up to 15 minutes, and there are no refunds for dropped calls to cell phones.

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