How to Contact an Inmate at Graham Correctional Center, IL (IL)
Staying in touch with someone at Graham Correctional Center usually means phone calls, video visits, or both. The details matter, so here are the key rules and the fastest way to get set up.
Planning to use video visitation at Graham Correctional Center? The biggest thing to know is the provider switch. Illinois Department of Corrections facilities (including Graham, except for ATCs) moved video visitation from GTL to ICSolutions. That means you'll schedule and access all video visits through ICSolutions.
For in-person visits at IDOC facilities, expect some paperwork and ID checks upfront. On your first visit, you'll need to complete a Prospective Visitor's Interview (PVI) form (DOC 0148), unless you already received prior approval through the electronic PVI process. Adults must bring photo identification along with verification of date of birth. Visitors under 18 don't need a photo ID.
Note: Visits can be restricted due to safety concerns, security issues, or facility lockdowns. If you're traveling a long distance, call the facility first to confirm visits are happening that day.
Steps to Follow
- ✓ If this is your first visit, be ready to complete the Prospective Visitor’s Interview (PVI) form (DOC 0148), unless you already have prior electronic PVI approval.
- ✓ If you are an adult visitor, bring photo ID and verification of your date of birth.
- ✓ If you are visiting with someone under 18, they are not required to show a photo ID.
- ✓ For video visitation at Graham (and other IDOC facilities, except ATCs), plan on using ICSolutions, not GTL.
- ✓ For questions about phone calls from an individual in custody or ICSolutions account issues, contact ICSolutions Customer Service at 888.506.8407 or Customer@icsolutions.com.
Reminder: Even if you have everything ready, the facility can temporarily restrict visits. A quick phone call can save you a wasted trip.
Before you leave home, confirm that visitation is currently allowed. IDOC facilities can restrict visits during lockdowns or for safety and security reasons. Calling ahead is worth the few minutes, especially if you're driving a long way.
Also confirm you're using the right provider for the type of contact you want. Video visitation for IDOC facilities (including Graham, except ATCs) runs through ICSolutions. For phone service or account questions, reach ICSolutions Customer Service at 888.506.8407 or Customer@icsolutions.com.
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