How to Get on Your Loved One's Phone List at Graham Correctional Center
Getting phone calls from someone at Graham starts with one key rule: calls only go out from the facility, and only to numbers the incarcerated person has approved. Here's how to get your number added and what to watch for when calls come in.
At Graham Correctional Center, people in custody cannot receive incoming calls. They can only place outbound calls, and those calls can only go to numbers on their approved calling list. If your number isn't on that list, you won't hear from your loved one by phone, even if you try calling the facility yourself.
Note: You cannot call Graham and be connected to someone in custody. All phone calls have to be placed by the incarcerated person to an approved number.
The process is simple: your loved one needs to add your number to their approved calling list. IDOC's guidance is to write your loved one and ask to be placed on that list, since the incarcerated person controls who they can call. One thing to keep in mind: IDOC staff generally won't confirm list status for you over the phone. Your fastest answer will almost always come from your loved one directly.
- Write your loved one and ask to be added - Tell them you want to be placed on their approved calling list.
- Include your exact phone number - Use the number you want them to call, and double-check it for typos before you send the letter.
- Confirm once you connect - When you do get a call, confirm they were able to add you successfully (and ask them to re-check the number if calls are not coming through).
Reminder: Calling the facility usually won't get you an answer about list status. Plan on confirming through your loved one in writing or during your next call.
Calls from Graham Correctional Center may show up on your caller ID as (217) 906-6438. If you screen unknown numbers or use spam filters, saving this number can help you avoid missing a call.
Tip: Save (217) 906-6438 in your contacts so you can quickly recognize calls coming from Graham.
Illinois DOC began transitioning facility phone services from Securus to ICSolutions starting as early as February 3, 2025. The switch is happening facility by facility and is expected to take about two weeks per location. Under ICSolutions, the stated domestic call rate is $0.008 per minute.
Good to know: The stated domestic rate under ICSolutions is $0.008 per minute, so calls may cost less than they did before.
Troubleshooting
- ✓ Make sure you have asked your loved one to add you to their approved calling list (the incarcerated person has to add your number).
- ✓ Watch for calls from (217) 906-6438 and make sure your phone is able to receive them.
- ✓ Check your phone’s spam filter, call-blocking settings, and voicemail settings. These can send facility calls straight to voicemail or block them without you realizing it.
Still having trouble with calls or your calling account? Contact ICSolutions Customer Service at 888-506-8407 or by email at Customer@icsolutions.com.
Next step: For account or technical issues, ICSolutions is the right place to start. Facility staff typically can't confirm your approved list status over the phone.
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