How to send messages, photos, and packages
Video visitation at Graham Correctional Center runs through ICSolutions as part of IDOC's vendor transition. Register and schedule your appointment on the ICSolutions website. Don't call the facility to book. Before your visit time, download and test the ICSolutions visitation app on Windows, Android, or iOS. The rules are strict: one video visit per day, up to three approved visitors per visit for general population, and a maximum of two video visits per week per incarcerated person. Phone services are transitioning from Securus to ICSolutions on a facility-by-facility timeline. Domestic calls under ICSolutions are listed at $0.008 per minute. People in custody cannot receive incoming calls. They can only place outgoing calls to numbers on their approved calling list.
Search for a loved one and send messages and photos in minutes.
If you send letters or photos to someone at Graham Correctional Center, what they actually receive is usually a digital copy. Here's how IDOC mail scanning works, what gets excluded, and what changes on September 30, 2025 for books and magazines.
Graham Correctional Center scans all non-privileged incoming mail in color. This includes the front and back of the envelope plus everything inside—letters, greeting cards, and photographs. Once scanned, the PDF images get uploaded to your loved one's Bulletin Board, where they can view everything on their tablet. The bottom line: they receive a digital copy of what you sent, not the original paper.
IDOC has changed how mail works: most personal letters are now scanned and delivered electronically, while legal mail and packages follow separate rules. Here's what you need to know—including how to restrict contact for victim-safety reasons.
Getting the envelope format right matters. Using the person's full name, their IDOC number, and the correct facility address helps your letter reach them without delays.
Need to stop mail or phone contact from someone in Illinois Department of Corrections (IDOC) custody? IDOC Victim Services can help. Here's how to reach them and submit a Mail Stop & Phone Restriction Request.
Sending letters, cards, or photos to someone at Graham Correctional Center? Here's the big change: most non-privileged mail gets digitized and delivered as a scan on a tablet. Below, you'll find what gets scanned, what doesn't, and how to request a printed copy.
Schedule all video visits through the ICSolutions website. Don't call the facility to arrange one. Create an ICSolutions account, download the visitation app on Windows, Android, or iOS, and test it before your appointment. For account or technical issues, contact ICSolutions customer service.
Video visits are limited to one per day. For general population, each visit can include up to three approved visitors. Each incarcerated person is limited to two video visits per week.
Domestic calls under ICSolutions are listed at $0.008 per minute. People in custody cannot receive incoming calls. They can only place outgoing calls to numbers on their approved calling list. Phone service is transitioning from Securus to ICSolutions on a facility-by-facility timeline, so reach out to ICSolutions for account or transition questions.
Need to confirm where someone is housed or find the right contact info? Here's a quick reference with the essential details for Graham Correctional Center.
Staying in touch with someone at Graham Correctional Center usually means phone calls, video visits, or both. The details matter, so here are the key rules and the fastest way to get set up.
Getting phone calls from someone at Graham starts with one key rule: calls only go out from the facility, and only to numbers the incarcerated person has approved. Here's how to get your number added and what to watch for when calls come in.
