Who to Call at Grimes Unit: Phone, Fax, and Mailing Address

The Grimes Unit's official contact information: Phone: 870-523-5877 Fax: 870-523-8302 Mailing address: 300 Corrections Drive, Newport, AR 72112

When-to-call-vs-mail

• ✓ Call when you need a quick answer or to confirm something time-sensitive.
• ✓ Send mail when you need a paper trail (for example, a written request or documents you want recorded).
• ✓ Fax when you need to send forms quickly and the unit accepts faxed paperwork.
• ✓ If you’re not sure which method is best for your situation, contact the unit using the phone or fax number above and ask what they prefer for that specific request.

1. Write down the person’s full name - it helps staff find the right record faster.
2. Have an ID number ready (if you know it) - a DOC/inmate ID can prevent mix-ups with similar names.
3. Be ready to identify yourself - your name, your relationship to the person, and a callback number if you get disconnected.
4. State your reason for calling in one sentence - for example, “I’m trying to confirm where to send paperwork” or “I have a question about a process.”
5. Gather any dates or documents tied to your question - reference numbers, deadlines, or paperwork details make the conversation go smoother.

Some questions can only be answered by the unit itself - especially anything involving a specific department or the person you're trying to help. If you need to verify a process not covered here (where to send certain paperwork, what format they accept, or other unit-specific procedures), call 870-523-5877, fax 870-523-8302, or write to 300 Corrections Drive, Newport, AR 72112 to confirm current requirements before sending anything.