How to Send Mail to Someone at Hampton Roads Regional Jail (All Personal Mail Is Digital)
Hampton Roads Regional Jail no longer delivers personal letters the traditional way. All personal mail gets scanned and sent digitally to the recipient's tablet, so getting the address right from the start matters.
As of 6/12/2021, HRRJ changed how personal mail works. Letters, pictures, and drawings from family and friends are now delivered digitally through the Facility Messages app on inmate tablets. Physical personal mail (anything that isn't legal correspondence) is no longer accepted at the jail.
The official mail-scanning notice tells family and friends to use this address format: Name of facility, State Inmate Name, Inmate Identifier P.O. Box 247 Phoenix, MD 21131
Heads up: HRRJ has published multiple addresses for inmate mail over time, and mail sent to an outdated address may get returned. Verify you're using the current instructions before mailing anything.
How to Address
- ✓ Complete facility name (no abbreviations) and state (this helps route it to the right facility)
- ✓ Inmate’s full name and identifier (this is how the scan is matched to the right person)
- ✓ Sender’s full name and physical address (this identifies who it is from and supports processing)
Think of the envelope details as labels telling the scanning service where your letter should go. Once processed, HRRJ delivers that mail digitally through the Facility Messages app on the inmate's tablet.
At HRRJ, "personal mail" covers the everyday items most people think of: letters, photos, and drawings. These get scanned and delivered digitally through the Facility Messages app on inmate tablets.
Don't use the scanning address for money or legal mail. Checks, money orders, and attorney-client privileged correspondence follow separate guidelines and should not go to the Phoenix, MD scanning address.
Want something faster than mailing a letter to be scanned? HRRJ also allows digital messaging through the GettingOut mobile app. Messages arrive through the Facility Messages app on inmate tablets.
If something goes wrong with digital mail delivery (say, an issue with the scanning service), the notice directs you to contact TextBehind support at info@TextBehind.com.
- Write to TextBehind support - Email info@TextBehind.com and explain the mail delivery issue.
- Include identifying details - Provide enough information for them to locate the item in their system (for example, who it was for and what you sent).
HRRJ's published mail instructions haven't always been consistent across notices and webpages, which can be frustrating when you're just trying to get a letter through. The official scanning notice uses the Phoenix, MD P.O. Box 247 format, but other HRRJ materials have listed different addresses. Since mail sent to an old address may be returned, double-check the current instructions right before you send anything.
Reminder: Hampton Roads Regional Jail can change policies at any time. Verify the current mail rules before you send anything.
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