What NOT to Mail to the Phoenix Address (money, legal mail & where to send them instead)

The Phoenix, MD P.O. Box is a vendor scanning address for Hampton Roads Regional Jail (HRRJ). It’s meant for personal mail only - things like letters, pictures, and drawings - which are scanned and then delivered digitally to the person in custody on their tablet through the “Facility Messages” app. Because of that change, HRRJ doesn’t accept personal mail onsite the way it used to, so sending the wrong items to Phoenix can delay them or keep them from being processed the way you intended.

• ✓ Checks
• ✓ Money orders
• ✓ Attorney-client privileged mail / legal mail
• ✓ Anything that isn’t personal mail (letters, pictures, drawings)

If you’re mailing funds for someone at HRRJ, do not send them to Phoenix. Use the jail’s designated inmate funds mailing address instead, and make sure you include the inmate’s name and number: HRRJ, P.O. Box 7609, Portsmouth, VA 23707.

• ✓ Money Order
• ✓ Certified Check
• ✓ Cashiers Check

1. Get an accepted payment type - use a money order, certified check, or cashiers check.
2. Add the inmate’s identifying info - include the inmate’s name and number so HRRJ can credit the correct trust account.
3. Address the envelope to the funds P.O. Box - mail it to: HRRJ, P.O. Box 7609, Portsmouth, VA 23707.
4. Mail it in a way you can track - if you’re sending money, it’s smart to use a trackable option so you have proof it was mailed and delivered.

Attorney-client privileged mail (legal mail) should not go to the Phoenix, MD scanning address. The vendor address is for personal mail only, and HRRJ’s instructions are clear that checks/money orders and attorney-client privileged mail must follow the jail’s own guidelines instead of being sent to Phoenix.

Practical Tips

• ✓ Double-check which address you’re using: Phoenix, MD is for personal mail that will be digitally delivered; funds should go to HRRJ’s P.O. Box in Portsmouth.
• ✓ For money you mail, use a trackable mailing option so you can confirm delivery.
• ✓ Keep a copy or record of what you send (especially payments) in case you need to follow up.

When you do send personal mail to the Phoenix, MD address, the envelope needs enough information to route it correctly. Use the complete facility name (no abbreviations) and the state, include the inmate’s full name and identifier, and put your full name and physical address as the sender.