How to deposit funds, commissary, and payment options
Sending money to someone at Hampton Roads Regional Jail goes through a supported deposit channel: a third-party online portal, an on-site lobby kiosk or ATM, phone deposit, or mailed certified funds. Before you pay, confirm which vendor or method the facility accepts, since options, fees, and processing times vary. Have the inmate's full name and ID number ready. Deposits typically require both, and mailed certified funds also need your name and return address on the envelope. If a deposit doesn't show up, start with the payment vendor's support. Then follow up with the jail's commissary or finance office if needed. Do not mail checks, money orders, or attorney-client privileged items to the Phoenix, MD mailing address. It only accepts personal letters, pictures, and drawings.
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If you need to add money to someone’s account at Hampton Roads Regional Jail, you have four options: you can deposit funds by mail, at a kiosk, by telephone, or over the Internet. The best choice depends on what’s easiest for you—mail is straightforward if you prefer paper payments, while phone/online options can be faster when you already have the inmate’s details in front of you.
Common options include a third-party online deposit portal, an on-site lobby kiosk or ATM, phone deposits, or mailed certified funds, depending on what the facility and vendor support. Confirm the accepted method first, and have the inmate's full name and ID ready.
Include the inmate’s full name and ID number, and make sure your name and return address are on the envelope if you are mailing certified funds. Follow the facility’s instructions for the allowed payment type, and do not send personal checks unless they are explicitly accepted.
Start by contacting the payment vendor with your receipt or transaction ID so they can trace the deposit. If that doesn't resolve it, reach out to the facility's commissary or finance office with the same details.
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Hampton Roads Regional Jail now delivers personal mail digitally. That changes where you send letters and photos—and how you need to label them. Here's how to make sure your mail gets scanned and delivered to your loved one's tablet.
Hampton Roads Regional Jail no longer delivers personal letters the traditional way. All personal mail gets scanned and sent digitally to the recipient's tablet, so getting the address right from the start matters.
