Mail, photos, messaging, and phone/call options for staying in touch.
All inmate phone calls at Hampton Roads Regional Jail are recorded and monitored. Three-way calls are strictly prohibited. If a three-way call attempt is detected, the phone number involved can be blocked from receiving inmate calls for 60 days. GTL provides the jail's phone service, so direct any questions about calling options, billing, or technical issues to GTL at 877.650.4249. For other communication options like video visits, tablet messaging, or secure digital messaging, start by confirming which services the facility uses and whether you need a vendor account or identity verification. Most vendors require an account, a valid government photo ID, and an internet-enabled device with a camera and microphone.
Search for a loved one and send messages and photos in minutes.
Trying to stay in touch with someone at Hampton Roads Regional Jail? Here's what you need to know about the jail's phone system and the rules that affect whether calls go through.
Hampton Roads Regional Jail now delivers personal mail digitally. That changes where you send letters and photos—and how you need to label them. Here's how to make sure your mail gets scanned and delivered to your loved one's tablet.
Hampton Roads Regional Jail no longer delivers personal letters the traditional way. All personal mail gets scanned and sent digitally to the recipient's tablet, so getting the address right from the start matters.
The Phoenix, MD P.O. Box is a vendor scanning address for Hampton Roads Regional Jail (HRRJ). It’s meant for personal mail only—things like letters, pictures, and drawings—which are scanned and then delivered digitally to the person in custody on their tablet through the “Facility Messages” app. Because of that change, HRRJ doesn’t accept personal mail onsite the way it used to, so sending the wrong items to Phoenix can delay them or keep them from being processed the way you intended.
Sending mail to Hampton Roads Regional Jail (HRRJ) through the Phoenix, Maryland scanning P.O. Box? A few categories of mail should not go there. Use the checklist below to avoid misrouting payments or time-sensitive legal mail.
Yes. All inmate telephone calls are recorded and monitored.
No. Three-way calls are prohibited, and numbers used for three-way calls can be blocked from receiving inmate calls for 60 days.
GTL provides inmate phone service for Hampton Roads Regional Jail. For questions about calling options, billing, or technical support, contact GTL directly at 877.650.4249 rather than jail staff.
If you need to add money to someone’s account at Hampton Roads Regional Jail, you have four options: you can deposit funds by mail, at a kiosk, by telephone, or over the Internet. The best choice depends on what’s easiest for you—mail is straightforward if you prefer paper payments, while phone/online options can be faster when you already have the inmate’s details in front of you.
Trying to send money to someone at Hampton Roads Regional Jail? Don't mail checks or money orders to P.O. Box 247 in Phoenix, Maryland. That address is only for personal mail (letters, pictures, and drawings) that gets digitally delivered. For personal mail to reach the right person, your envelope needs the complete facility name and state (spelled out, no abbreviations), the incarcerated person's full name and identifier, and your full name and physical return address. The jail handles money deposits through a separate process that isn't detailed in the available information. You'll need to verify the correct method directly with the facility before sending any funds.
Setting up an at-home video visit at Hampton Roads Regional Jail (HRRJ) is pretty straightforward once you know the timing rules, what information you’ll be asked for, and how the sessions are handled.
