How to send messages, photos, and packages
How you communicate with someone at Hillsborough County Jail depends on where they're housed. New inmates in Central Booking may be able to make phone calls at no charge. In general population, phone service runs about 7:30 am–10:30 pm, includes some no-cost weekly minutes, and calls are outgoing only. Video Visitation Services (VVS) are available roughly 9:30 am–8:45 pm. Each inmate gets two hours of prescheduled no-cost VVS per week, plus on-demand sessions for a fee. Starting October 28, 2025, the onsite Visitation Center closes and all VVS becomes remote. To use video visits, register and verify your contact details on GettingOut.com, then use the GTL Friends & Family Visit Now (Getting Out Visits) app or website.
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Mail for someone in the Hillsborough County Sheriff's Office jail system goes to different addresses depending on whether it's personal or legal mail. Get the address wrong, and your letter comes back.
New arrestees in Central Booking may be able to make phone calls at no charge. In general population, calls are outgoing only, typically available about 7:30 am–10:30 pm, and include some no-cost weekly minutes; other options may require vendor account setup.
Create an account on GettingOut.com and verify your email and phone. Then use the GTL Friends & Family Visit Now (Getting Out Visits) app or the GettingOut website to accept Visit Now video sessions.
Professional visitors must register using both a driver’s license and a professional ID (for example, a Florida BAR card). Qualified in-person professional visits are available daily from 6:00 am–11:00 pm, and court-appointed professionals must fax the required documentation as directed by the facility.
Send all personal inmate mail to the Mail Processing Center: PO BOX 9115, Seminole, FL 33775‑9115, with the inmate’s full name and booking number. If you send personal mail to an HCSO facility address instead, it will be returned to you.
Send legal or privileged mail to the specific facility where the inmate is housed so it can be processed on-site as privileged/legal correspondence. Mail that isn’t identified as privileged/legal may be handled differently under the county’s mail procedures.
Inmates may receive photograph messages through their electronic tablet, but photos that violate incoming content policies will be rejected without a refund. They aren’t permitted to receive packages through routine mail channels.
Adding funds is straightforward once you have the right information. Here's how deposits work at Hillsborough County Jail, your options for adding money, and what happens to funds before they're available for commissary.
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