How to Submit Feedback or Report Mistreatment at IAH Polk
You can send routine comments about services to the Houston Field Office Director or use an official misconduct channel if you feel an ICE or contract-services employee mistreated you.
Use the ordinary feedback process to comment on services provided to people in custody, their families, friends or official representatives. This includes concerns that service fell short as well as recognition that service met or exceeded your expectations. Use a misconduct channel if you feel that an ICE employee or contract-services employee mistreated you and you want to make a misconduct complaint.
A concern about service belongs in ordinary feedback unless you feel that an ICE or contract-services employee mistreated you.
Send ordinary service feedback by mail to the Houston Field Office Director. Your comment can describe service that did not meet expectations or acknowledge service that met or exceeded them.
- Write your comment about the services provided.
- Address and mail it to: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 126 Northpoint, Houston, Texas 77060.
If you feel that an ICE employee or contract-services employee mistreated you, you may report misconduct through any of the following official channels. The options are alternatives and are not ranked.
Contact the Houston Field Office Director at: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 126 Northpoint, Houston, Texas 77060. Phone: (281) 774-4816.
You may write to: Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
You may also contact the ICE Office of Professional Responsibility Integrity Coordination Center at 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.
Another option is the DHS Office of Inspector General, Attn: Office of Investigations, Hotline, 245 Murray Drive, Building 410, Stop 2600, Washington, DC 20528. Call 1-800-323-8603, fax (202) 245-5217 or email DHSOIGHOTLINE@DHS.GOV.
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