How to Contact an Inmate at Laurel County Corrections (KY)

Don't expect to call the facility and leave a message for someone inside. Officers cannot take or relay phone calls or messages to inmates, so that route won't work.

Phone contact works the other direction. Inmates have generous access to phones, but they have to call you. If you're waiting to hear from someone, make sure your phone can accept the call and keep it nearby.

Helping your loved one stay connected usually starts with putting money on an account. Laurel County Corrections offers a few deposit options: a front-lobby kiosk that accepts cash or credit (fees may apply), online deposits through pay.gettingout.com for tablet and messaging services (including inmate messaging and visitor messaging/photos), and web.connectnetwork.com for phone and video visitation funding plus trust/commissary deposits. Vendor tools and fees can change, so check the vendor sites directly for current setup and payment details.

You can reach an inmate by mail, but it won't be handed to them on paper. Personal mail goes to the facility P.O. Box, gets scanned, and is delivered digitally. Write with that in mind.

Steps to Follow

• ✓ Don’t expect officers to take or pass along messages to an inmate.
• ✓ Wait for the inmate to contact you by phone when they have access and time.

• ✓ Use the front-lobby kiosk if you are handling a deposit in person.
• ✓ Bring cash or a credit card (those are the accepted payment types).
• ✓ Ask for help if you need it, staff can assist with the kiosk.
• ✓ Plan for possible fees when using the kiosk.

• ✓ Use pay.gettingout.com for Incarcerated Person Tablet Account options (inmate messaging, music, games, other entertainment).
• ✓ Use pay.gettingout.com for “My Messaging Account” options (visitor messaging and photos).
• ✓ Double-check you selected the correct facility and entered the inmate’s details correctly before submitting money.

• ✓ Use web.connectnetwork.com for PIN Debit (inmate phone and video visitation).
• ✓ Use web.connectnetwork.com for AdvancePay (visitor phone and video visitation).
• ✓ Use web.connectnetwork.com for trust/commissary deposits.
• ✓ When prompted, make sure you choose Laurel County Corrections so the funds go to the right place.

1. Address the envelope to the P.O. Box - Use the inmate’s name and jacket number, and send it to: Laurel County Corrections, P.O. Box 247, Phoenix, MD 21131.
2. Write assuming it will be digitized - Personal mail is scanned and digitally supplied to the inmate, so keep things readable.
3. Stick to the facility’s mail rules - Confirm what is allowed before you send anything that could be rejected (photos, extra enclosures, or unusual formats).

For current instructions, check Laurel County Corrections' official guidance or contact the facility directly. For account setup and facility-specific options, visit pay.gettingout.com and web.connectnetwork.com. Both sites walk you through selecting the facility and choosing the right deposit type.