Three Ways to Put Money on an Account at Laurel County Corrections (Kiosk, pay.gettingout.com, web.connectnetwork.com)

Laurel County Corrections offers three ways to add funds. If you're local, the deposit kiosk in the facility's front lobby takes cash or credit card, and staff can help you use it. Fees may apply. For online deposits, use pay.gettingout.com for the incarcerated person's tablet account (messaging, music, games, entertainment) or for "My Messaging" (visitor messaging and photos). For phone, video, and traditional account funding, head to web.connectnetwork.com. That site handles PIN Debit (inmate phone and video visitation), AdvancePay (visitor phone and video visitation), and Trust/Commissary. Fees may apply online too.

If you can visit the facility, the front-lobby kiosk is your in-person option. It accepts cash or credit card, and staff can walk you through the process if needed. Expect possible fees when depositing.

Head to pay.gettingout.com when you're funding tablet and messaging services. Laurel County Corrections directs families to this site for the incarcerated person's tablet account (messaging, music, games, entertainment) and for "My Messaging" (visitor messaging and photos). Fees may apply.

Use web.connectnetwork.com for phone, video, or trust and commissary deposits at Laurel County Corrections. The facility lists this site for PIN Debit (inmate phone and video visitation), AdvancePay (visitor phone and video visitation), and Trust/Commissary. Not sure which option to pick? Think about who the money is for and what it covers. PIN Debit funds the incarcerated person's phone and video options. AdvancePay covers visitor phone and video visitation. Trust/Commissary handles general commissary deposits. Fees may apply.

Watch the inactivity window if you use AdvancePay through web.connectnetwork.com. ConnectNetwork states that an AdvancePay account becomes inactive and may be forfeited after 180 consecutive days without activity. Need a refund? Call ConnectNetwork customer service at 877-650-4249. You can also opt in to reminder alerts through ViaPath, and you'll get a text or email at least 30 days before the account expires.

• ✓ Track your AdvancePay activity so the account does not hit 180 consecutive days of inactivity.
• ✓ Opt in to text and/or email reminders so you get an alert at least 30 days before the account expires.
• ✓ Keep ConnectNetwork customer service handy for refunds: 877-650-4249.

When using vendor deposit sites, take a moment to read any posted notices. ConnectNetwork and GTL/ViaPath display a notice about a data exposure in August 2020 that affected many Telmate users. They reference a ViaPath PDF with details on what happened and steps to protect your information.

Pick the deposit method that matches what you're funding. The lobby kiosk works if you can visit in person (cash or credit card accepted), and staff can help. For online deposits, stick to the two sites Laurel County Corrections lists: pay.gettingout.com for tablet and messaging services, web.connectnetwork.com for PIN Debit, AdvancePay, and Trust/Commissary. Budget for fees, since they apply to both kiosk and online deposits. Using AdvancePay? Keep the inactivity rule in mind. Your account can become inactive and forfeited after 180 consecutive days without use. ConnectNetwork handles refunds through customer service at 877-650-4249. For fewer surprises, opt in to ViaPath reminder alerts so you get a heads-up at least 30 days before expiration.

1. Pick the method that matches the service: Use the lobby kiosk for in-person deposits, pay.gettingout.com for tablet and messaging, or web.connectnetwork.com for PIN Debit, AdvancePay, and Trust/Commissary.
2. Follow the prompts carefully: Whether you are at the kiosk or online, enter information exactly as requested. If you are at the facility kiosk, staff can help you use it.
3. Save your confirmation: Keep your receipt or confirmation details and note any fees charged.
4. Set yourself up for fewer problems later: If you use AdvancePay, opt in to the text and/or email reminder option when available.