Three Ways to Put Money on an Inmate's Account at Laurel County Corrections (Lobby Kiosk, GettingOut, ConnectNetwork)
Laurel County Corrections offers three ways to put money on an inmate's account - which one you use depends on what you're paying for. If you're at the jail in person, there's a kiosk in the front lobby that accepts cash or credit card. For tablet-related deposits (messaging, music, games, entertainment), the facility directs families to GettingOut. For phone and video services or trust/commissary deposits, they point you to ConnectNetwork.
The lobby kiosk is the most straightforward option if you're already at the building. It's located in the front lobby and accepts cash or credit card. Staff can help you use it if needed.
Want to fund tablet features like messaging, music, or games? Laurel County Corrections directs you to GettingOut (pay.gettingout.com). This is specifically for tablet-related services - if you're trying to help someone message or access entertainment on their tablet, this is the right channel.
For phone calls, video visits, or commissary deposits, the facility directs you to ConnectNetwork (web.connectnetwork.com). The site offers several account types: PIN Debit for inmate phone and video, AdvancePay for visitor phone and video, and Trust/Commissary for general deposits.
Watch the inactivity clock: ConnectNetwork's AdvancePay accounts become inactive and subject to forfeiture after 180 consecutive days without use (unless state law or your contract says otherwise).
Any activity on the account resets that 180-day clock. So if you use it even once, the countdown starts over. Need your balance back? Call ConnectNetwork customer service at 877-650-4249 to request a refund. If you're depositing for someone who might be released or transferred soon, save this number - you'll want it handy.
Privacy note: ConnectNetwork discloses that in August 2020, personal information of thousands of Telmate users was exposed in a data breach.
Practical Checklist
- ✓ Decide what you’re funding before you pay: front-lobby kiosk (cash/credit), GettingOut for the incarcerated person’s tablet account, or ConnectNetwork for PIN Debit/AdvancePay and Trust/Commissary.
- ✓ Use the correct service for the goal: tablet messaging/music/games go through GettingOut; phone/video and trust/commissary go through ConnectNetwork; in-person deposits can be made at the lobby kiosk.
- ✓ Double-check you’re depositing to the right account type (tablet vs phone/video vs trust/commissary) so the money lands where you expect.
- ✓ Save your confirmation/receipt information for any deposit you make.
- ✓ If you need an AdvancePay refund, ConnectNetwork says to call customer service at 877-650-4249.
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