How to send messages, photos, and packages
Staff at Laurel County Detention Center won't relay phone calls or take messages for inmates. If you need to reach someone inside, they have to call you—inmates place outgoing calls on facility phones. New arrivals get two free five-minute calls during intake. After that, calls go through as collect or through a Telmate inmate account. Communication runs through third-party vendors. Telmate reported a data breach in August 2020, and GTL referenced the same notice with related guidance. You may need to create a vendor account to fund phone calls or accept video visits. Plan for screening too: phone calls and electronic messages may be monitored or recorded, and vendor rules apply.
Search for a loved one and send messages and photos in minutes.
No. Laurel County Detention Center staff will not relay phone calls or take phone messages for inmates. The inmate must place outgoing calls using phones inside the facility.
Yes. New inmates receive two free five-minute phone calls on intake. After that, calls must be collect or funded through the inmate’s Telmate account.
Yes. Telmate reported a data breach in August 2020 that exposed personal information. GTL also repeats the Telmate 2020 notice and points users to the same guidance for details and mitigation steps.
Send personal mail to the facility PO Box and include the inmate’s full name and jacket (booking) number. Incoming personal mail is scanned and provided to the inmate digitally.
Yes—include your full name and complete return address on every envelope or postcard so it can be returned if it can’t be delivered. Also write the inmate’s booking/ID number on the outside to help ensure it goes to the right person.
Avoid sending original documents unless they’re official records (like birth or death certificates); use photocopies when possible. Legal mail is usually handled differently and may be opened only in the inmate’s presence.
Staying in touch with someone at Laurel County Corrections typically means inmate-initiated phone calls, paid communication services, or mail that gets scanned and delivered digitally.
Sending money to someone at Laurel County Corrections is straightforward once you know which service handles which account type.
Visiting someone in jail gets easier once you handle the basics: know how to add money for calls and messaging, and understand what happens after someone is booked.
