How to Appeal a Video Visit Suspension at Maricopa County (14-Day Deadline)

You must submit the official appeals form within 14 days of the suspension. Don't wait around hoping it resolves itself - the deadline is strict, and your appeal is tied to that specific suspension.

Form Fields

• ✓ Account holder name
• ✓ Phone number
• ✓ Email
• ✓ Inmate name
• ✓ Inmate booking number
• ✓ Date of the visit
• ✓ Time of the visit
• ✓ Comment (your explanation of what happened and why you’re appealing)
• ✓ Account-holder acknowledgement checkbox confirming you are the account holder of the affected account
• ✓ Every required field completed (the form must be filled out completely to be considered)

Your appeal goes to a different staff member - not the person who suspended your account. This matters. You're not asking someone to reverse their own decision; the review is meant to be impartial.

1. Submit the official form within 14 days - the appeal has to be filed within 14 days of the suspension being placed.
2. Treat it like your only attempt - only one appeal is allowed per suspension, so send your best, most complete version the first time.

• ✓ Use the exact account holder name tied to the suspended video visitation account
• ✓ Enter the phone number and email for that same account (don’t swap in a different contact just because it’s easier to reach)
• ✓ Double-check the inmate’s name and booking number before you submit
• ✓ Be precise about the date and time of the visit you’re appealing
• ✓ Write a clear comment that stays focused on the suspension you’re appealing
• ✓ Check the acknowledgement box confirming you are the account holder
• ✓ Review the form once more to make sure every required field is filled out completely

After you submit, an impartial reviewer looks at what happened and decides whether the suspension was justified. The outcome can go either way - even if you did everything right and met the deadline.