How to Create and Validate a GettingOut (ViaPath) Account for Maricopa County Video Visits
Maricopa County video visits run through ViaPath's GettingOut system. You'll need a validated account before you can take a remote visit or schedule an onsite one. Here's how to set yours up—and avoid the most common snags.
A ViaPath (GettingOut) account isn't optional for Maricopa County jail video visitation - it's required. The Sheriff's Office requires every visitor to have a ViaPath account to receive a remote video visit or schedule an onsite one. And that account must be validated before you can use it. The validation step is where people get stuck. Creating a login is just step one. Make sure you complete the confirmation process so your account is approved and ready when your loved one is able to visit.
Cost heads-up: Remote video visits through ViaPath’s GettingOut service are billed at $0.25 per minute.
To have an approved MCSO/ViaPath “Friends and Family” account for remote video visits, you must be at least 18 years old. If you’re helping a teen stay connected, plan for an adult to be the account holder.
Maricopa County also expects you to stick with one account. "Friends and Family" are only permitted to create and use a single ViaPath account - duplicates can be suspended or blocked. If you signed up in the past (even if you rarely use it), recover that account instead of starting fresh. It's the simplest way to avoid delays when you're ready to visit.
- Go to GettingOut and start a new account - Use the GettingOut site, choose Log In, then select Create a New Account.
- Sign up with a valid email address - Your email needs to work because you’ll use it to confirm your account and get updates about visits.
- Complete the confirmation process - Follow the prompts you receive so the account can be verified/validated and ready for Maricopa County video visitation.
For Maricopa County, the goal isn't just "account created" - it's "account validated." You must have a validated ViaPath account to receive a remote visit or schedule an onsite visit. Don't stop after picking a password. Use an email address you can access right away, then watch for the confirmation step. Until your account is confirmed and validated, you won't be able to move forward with visits.
Good to know: Once your GettingOut account is verified, you may be able to make deposits for inmate tablet services.
The fastest way to stall your setup? Using an email address you can't access - or typing it wrong. Maricopa County's process relies on a valid email to confirm your account and send visit updates. If you're not seeing a confirmation message, double-check your email spelling and make sure you're checking the same inbox you used to sign up.
- ✓ If you’re under 18, you can’t have an approved “Friends and Family” account for remote video visits.
- ✓ Don’t create a second account “just to try again” - duplicate accounts are not allowed and can be suspended or blocked.
Avoid account sharing: You must use your own ViaPath account. Using someone else’s account can lead to restrictions or the account being blocked.
Have Ready
- ✓ A valid email address you can open right away (you’ll need it to confirm the account and get visit updates).
- ✓ A plan for payment, since remote video visits cost $0.25 per minute.
- ✓ Any information requested during verification/validation (complete the steps so your account becomes validated and usable for visits).
On the jail side, Maricopa County inmates use GTL/GettingOut tablets for video visits, messaging, photo sharing, education content, and multimedia. If your loved one mentions “the tablet,” that’s often the device they’re using to access these services.
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