How to Set Up a ViaPath (GettingOut) Account to Receive Video Visits from Maricopa County Jail

Maricopa County Sheriff's Office (MCSO) uses ViaPath's GettingOut system for both remote and onsite video visits. You'll need a ViaPath (GettingOut) account before you can do either - there's no separate sign-up just for Maricopa County Jail. If you keep hitting a wall trying to schedule a visit, this is usually the missing piece. No account means no visit.

You must be at least 18 years old to have an approved ViaPath/MCSO "Friends and Family" account for remote video visits. If you're helping a younger family member stay connected, an adult needs to be the account holder - that's the only way the visit can come through the system.

MCSO limits "Friends and Family" to one visitation account per person. Duplicate accounts can get suspended or blocked, so coordinate with your household before signing up. This is especially important if multiple people are trying to create accounts with the same email or name while troubleshooting a login issue.

1. Create your ViaPath (GettingOut) account - Use the GettingOut/ViaPath sign-up flow and enter your information.
2. Use a valid email address - MCSO requires a valid email so you can confirm the account and receive updates about your visits.
3. Confirm your account through the email verification - Watch for the confirmation message and complete the verification step so your sign-up is actually active.
4. Complete the validation process - MCSO requires a validated ViaPath account before you can receive a remote visit or schedule an onsite video visit, so follow the prompts until your account shows as validated.
5. Sign in and keep your account ready for visits - Once you’re validated, you’ll be able to receive remote visits (and schedule onsite video visits) through the same account.

Here's a big limitation to know about: for the on-demand "Visit Now" option, only the incarcerated person can start the video visit. Friends and family can't initiate it from outside the facility. So if you're waiting by the phone wondering why you can't "start" the visit - that's why. You're receiving, not initiating.

• ✓ Remote video visits can happen daily between 7:00 am and 9:30 pm.
• ✓ Each remote video visit session is limited to 30 minutes.

If you can't get your account validated, aren't receiving the confirmation email, or visits aren't coming through even after signing in, reach out through MCSO's official visitation information and ViaPath/GettingOut support channels. Most issues trace back to the validation step - so start by double-checking that your account is validated and that you used a working email you can actually access.