Video Visit Rules That Can Get Your Account Suspended (Maricopa County) — A Checklist
When your Maricopa County video visit gets cut off or your account gets restricted, it's almost always because a rule was enforced in real time. This checklist covers the most common issues that lead to cancellations, 30-day restrictions, or being barred from future visits.
Rule violations during Maricopa County video visits have immediate consequences. Your visit can be cancelled on the spot, and your visitor account can get hit with a 30-day restriction. Depending on what happened, MCSO staff may also bar you from future visitation - and the inmate could face disciplinary action too. Even a quick mistake can affect both your ability to visit and your loved one's situation inside.
Top Rules Checklist
- ✓ No nudity, self-stimulation, or anything that looks like sexual activity (by you or the inmate) on camera - it’s not tolerated and can trigger enforcement even if nothing explicit is shown.
- ✓ Stay fully and properly dressed for the entire visit (you and the inmate).
- ✓ Avoid dress-code violations like see-through clothing, sheer blouses, or excessively revealing outfits.
- ✓ Keep the visit focused on the approved visitor(s) and the scheduled inmate - don’t let extra people drift on-screen unless they’re allowed under the rules for that account/visit.
- ✓ Only visit with the scheduled inmate. If you connect with anyone other than the scheduled inmate (or try to visit multiple inmates), a 30-day restriction can be placed on you and both inmates may face disciplinary action.
Account problems can get you restricted even if you do everything right during the actual visit. Maricopa County's ViaPath/GettingOut "Friends and Family" system allows only one account per person. Create a duplicate, and those extra accounts will be suspended and blocked.
Don't share logins or borrow someone else's account. You're required to use your own account only. Using another person's login can get that account restricted or blocked entirely - creating problems for the person who actually owns it.
- Stop the behavior immediately - if you realize something on-screen could be a violation, correct it right away (for example, fix clothing or end anything that could be interpreted as prohibited conduct).
- End the visit if you can’t fix it quickly - a cancelled visit is frustrating, but continuing a violation can lead to a 30-day restriction and possibly being barred from future visits.
- Write down what happened - note the date/time and what you think triggered the issue, especially if you were connected to the wrong person or anything unexpected happened during the session.
- Be ready for consequences - violations can cancel the visit, trigger a 30-day restriction on your account, and may lead to the inmate being disciplined as well.
Note: A single violation can trigger a 30-day restriction. MCSO staff can also bar you from future visits, and the inmate may face disciplinary action. If you plan to dispute a restriction, write down what happened right away so you can explain clearly later.
Find an Inmate at Maricopa County 4 Av Jail, AZ
Search for a loved one and send messages and photos in minutes.
