How Video Visits Work at Maricopa County Jail: Costs, 'Visit Now', and Onsite Visit Status
Planning a video visit with someone at Maricopa County Jail? Three things matter most: which service runs the visits, what it costs, and who can start a
Maricopa County uses ViaPath for video visitation. You'll need a ViaPath account, and remote visits run through their GettingOut service. Charges are based on actual talk time, so watch your minutes.
Cost: Remote video visits through GettingOut cost $0.25 per minute.
“Visit Now” is an on-demand option, but it doesn’t work like a normal appointment you can set up yourself. At Maricopa County Jail, only the incarcerated person can initiate a “Visit Now” video visit. Friends and family outside the facility can’t pre-schedule a “Visit Now” session from their side - so the best plan is to be ready to accept it when your loved one starts the visit.
- Make sure your ViaPath/GettingOut access is ready - since only the inmate can start “Visit Now,” you don’t want account issues to be the reason you miss it.
- Stay available when you’re expecting a call - “Visit Now” can happen at the time your loved one chooses, not a time you pick.
- Accept the visit promptly - you can’t initiate the on-demand visit from outside, so your role is to respond when it comes in.
Onsite video visits aren't available right now. Maricopa County Jail has suspended all onsite video visits - non-legal visitation happens only through remote video. If you're visiting as family or a friend (not for legal purposes), remote video is your only option.
Remote visits are available daily from 7:00 am to 9:30 pm. Each session lasts 30 minutes, so plan ahead - especially if you're coordinating around kids, work breaks, or other family members joining.
- ✓ Onsite video visits are currently suspended
- ✓ Non-legal visitation is handled through remote video visits only (no on-site option for those visits)
- ✓ Remote visits can occur daily between 7:00 am and 9:30 pm
- ✓ Each remote visit session is 30 minutes
Practical Tips
- ✓ Keep your device charged and nearby when you think your loved one may use “Visit Now,” since only the inmate can start that type of visit
- ✓ If you miss the incoming visit, you can’t trigger a “Visit Now” session yourself from outside the facility
- ✓ Track your minutes during remote visits, because billing is per minute ($0.25/min)
Budget tip: At $0.25 per minute, costs add up fast. Keep an eye on your minutes to stay in control of what you spend.
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