What 'Visit Now' Means at Maricopa County: Why Families Can't Pre-Schedule From Home

At Maricopa County,

“Visit Now” is Maricopa County’s name for an on-demand video visit - meaning it happens when your loved one chooses to start it, not at a time you pick in advance. It’s part of the jail’s tablet/remote communication services, alongside other tablet features like messaging, photo sharing, education content, and multimedia content.

Remote video visits run through ViaPath’s GettingOut service. The cost is $0.25 per minute, and you’re only charged for the visit time you actually use. To receive remote visits through this system, you’ll need a ViaPath/GettingOut account.

Here's where people get tripped up: even if you see

• ✓ Be at least 18 years old to have an approved MCSO/ViaPath “Friends and Family” account for remote video visits
• ✓ Use a valid email address when you sign up, so you can confirm your account and receive visit updates

1. Create your ViaPath/GettingOut account - remote video visits run through this service, and you need an account in place to receive them.
2. Sign up with a valid email address - you’ll use it to confirm your account and get updates about your visits.
3. Confirm you meet the age requirement - you must be at least 18 to have an approved MCSO/ViaPath “Friends and Family” account for remote video visits.

• ✓ Be ready for the cost: remote video visits are $0.25 per minute through ViaPath’s GettingOut service
• ✓ Keep your device and connection ready so you can answer when a visit starts
• ✓ If your loved one is using tablet features, they’ll need funds in their inmate tablet account

Hoping to visit using an onsite video kiosk? You'll need a backup plan. Maricopa County has suspended all onsite video visits.