MCF-Stillwater, MN
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Guides for This Facility
How to Stop Unwanted Contact from Someone at MCF‑Stillwater: Filing a No Contact Directive
If someone incarcerated at MCF‑Stillwater keeps contacting you and you want it to stop, you can file a Minnesota DOC No Contact Directive. Here's how to submit the form, where to send it, and when to expect a response.
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Setting Up a Video Visit from Home: Complete JPay Walkthrough (for MCF‑Stillwater families)
Setting up a JPay video visit is straightforward once two things are in place: MCF‑Stillwater offers video visitation for your loved one, and you're already approved to visit. After that, it's a simple process inside JPay—schedule, pay (or use a credit), then join at your visit time.
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What You Need to Know Before Your First Visit to MCF‑Stillwater
Planning ahead makes your first visit to MCF‑Stillwater go much smoother. The checklist below covers the rules that trip people up most often—review it before you head out.
Read GuideAt a Glance
Visitation
- All visits at MCF‑Stillwater are by approved appointment only; visitors must contact the facility to schedule.
- The DOC lists specific state holidays when visiting is not allowed.
- Visitors may not wait in institution parking lots and may not leave minors or animals unattended in vehicles on facility grounds.
Communication
- Only incarcerated people at MCF‑Stillwater can place outgoing phone calls; family members cannot call in to be connected.
- Phone, video, and electronic communications are monitored or recorded and subject to screening for security reasons.
- JPay video visits are scheduled through JPay (Video Visitation > Schedule New Visit) and are sold in 30‑minute sessions that require a Visa or MasterCard on file.
Mail & Letters
- Incoming mail to MCF‑Stillwater is opened and scanned, and the incarcerated person receives a copy of the mail.
- All mail must include the inmate’s full name, DOC OID number, facility name, and the word "Minnesota" spelled out.
- The DOC handbook shows mail may be routed through an out‑of‑state processing/service address (example given for MCF‑St. Cloud).
Contact Info
- The Minnesota DOC central office lists its main phone, fax, street address, and a central contact webpage for families to use.
- No Contact Directive requests can be submitted by mail, fax, or email and the DOC acknowledges receipt within 10 business days.
- The No Contact Directive form lists the Victim Services & Restorative Justice Unit mailing address, fax, and email for submission.
Facility Info
- The DOC delayed the tablet rollout at MCF‑Stillwater due to accessibility and implementation issues and is initiating a new RFP for a provider.
- The DOC will not re-open JPay tablet purchases at MCF‑Stillwater while it prepares the RFP solicitation.
- Third‑party mail scanning has reduced drug contraband and led to a significant drop in overdoses and Narcan interventions according to the DOC.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Visits at MCF‑Stillwater are by approved appointment only. Contact the facility to schedule, and complete the DOC visitor approval steps before your first visit. Check the DOC holiday schedule too—visiting isn't allowed on certain state holidays. When you arrive, follow on‑site rules: don't wait in institution parking lots, and never leave minors or animals unattended in vehicles on facility grounds. The DOC treats introducing contraband as a punishable offense. This includes controlled substances, cell phones, cameras, watches, and wearable technology. Physical contact follows Safe Visiting rules—a hug and handshake at arrival and departure only. Dress conservatively (this applies to visitors of all ages), or staff may turn you away.
Read full guideCommunication
Phone calls at MCF‑Stillwater work one way: the incarcerated person places the call. Family members can't call in to be connected, so plan to answer when calls come through. All phone, video, and electronic communications are monitored or recorded and may be screened for security concerns. To schedule a video visit, log into JPay, select the inmate, then go to Video Visitation > Schedule New Visit. Sessions are sold in 30‑minute blocks and require a Visa or MasterCard on file. For JPay messaging, you'll need to buy stamps—each message costs $0.40 per stamp, and each photo attachment costs one additional stamp. Contact JPay customer support for technical or account issues.
Read full guideMail & Letters
Mail sent to someone at MCF‑Stillwater is opened and scanned. The incarcerated person receives a copy of the scanned correspondence. On the envelope, include the person's full name, their DOC OID number, and the facility name. Spell out
Read full guideContact
Start with the Minnesota Department of Corrections (DOC) central office, which publishes a main phone number, fax, street address, and central contact webpage. For routine questions about someone in custody or visiting, use the facility's contact page or the DOC contact directory to find the right office. Dealing with something urgent—like a serious illness, injury, or death? Contact the facility directly and leave a clear message explaining the situation. To request a No Contact Directive, submit the completed form by mail, fax, or email. The DOC typically acknowledges receipt within 10 business days. The form lists the Victim Services & Restorative Justice Unit's mailing address, fax, and email. For unresolved concerns, consider the Office of the Ombuds for Corrections.
Common Questions
Showing 6 of 15How do I schedule a visit to MCF‑Stillwater?
All visits are by approved appointment only. Contact MCF‑Stillwater to schedule and follow DOC instructions for visitor approval, which typically includes submitting an application and waiting for confirmation before your first visit.
VisitationWhat items and behaviors are prohibited during visits at MCF‑Stillwater?
Introducing contraband is a punishable offense. DOC examples include controlled substances, cell phones, cameras, watches, and wearable technology. You'll also need to follow the conservative dress code—staff can deny admission for violations.
VisitationCan I bring my child to a visit at MCF‑Stillwater or leave them in my car on site?
Children age nine and under may sit beside or on the incarcerated person's lap during visits, as long as visiting rules are followed. Never leave minors or animals unattended in a vehicle on facility grounds, and don't wait in the institution parking lot.
VisitationCan I call an incarcerated person at MCF‑Stillwater to speak with them?
No. Only incarcerated people at MCF‑Stillwater can place outgoing calls. Family members can't call into the facility to be connected.
CommunicationHow do I schedule and pay for a video visit with someone at MCF‑Stillwater?
Schedule through JPay: log in, select the inmate, then use Video Visitation > Schedule New Visit. Sessions are sold in 30‑minute blocks, and you'll need a Visa or MasterCard on file to pay.
CommunicationHow much does JPay messaging and photo attachments cost for MCF‑Stillwater families?
JPay messages require purchased stamps, and each message costs $0.40 per stamp. Photo attachments cost one additional stamp each, and electronic messages are subject to monitoring and screening.
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Did You Know?
This page covers MCF‑Stillwater in Minnesota. Below you'll find the Minnesota Department of Corrections central office phone and fax numbers, street address, and a link to the DOC contact page.
This guide is compiled from official facility documentation and community feedback. Learn how we verify