How to create your GTL video-visit account for Metropolitan Detention Center (under 5 minutes)
Want to schedule a video visit at Metropolitan Detention Center (MDC)? You'll need a GTL online account first. Once that's set up, you can book visits online during the facility's regular visitation hours.
MDC's video visitation system runs through GTL. No account means no access to scheduling. The good news? Setup takes just a few minutes. Once you're in, you can manage all your video visit scheduling online.
Info Ready
- ✓ Your full name
- ✓ Your address
- ✓ Your phone number
- ✓ Your email address
- ✓ A password (you’ll create this during signup)
- Start the GTL account sign-up - MDC requires visitors to create an online account before they can use the video visitation system.
- Enter your basic details - fill in your name, address, phone number, and email address.
- Create your password - choose a password that meets GTL’s requirements (see the password section below), then confirm it.
- Finish account creation - submit the form to complete signup. In most cases, the whole process takes less than five minutes.
- Move on to scheduling - once your account is set up, you can use it to schedule your video visit online.
The password step trips up most people. GTL requires at least 8 characters, plus one number, one uppercase letter, and one lowercase letter. Miss any of those requirements and the form rejects it. Build your password somewhere else first, then paste it in and double-check before submitting.
Already have a GTL account for inmate tablet messaging? You're set. Both systems share the same login - just sign in with your existing credentials and head straight to scheduling.
Once your account is ready, you can schedule a visit. MDC offers video visits during regular visitation hours, so you'll pick from available time slots within that window. First-timer tip: create your account, then jump straight into scheduling. That way you won't have to re-enter your information later.
Troubleshooting
- ✓ Double-check that you entered all required fields (name, address, phone number, email address, and password)
- ✓ Use an email address you can access right away (it’s your login and where account messages may go)
- ✓ Make your password GTL-compliant: 8+ characters with at least one number, one uppercase letter, and one lowercase letter
- ✓ Re-type (or paste) the exact same password into the confirmation field
Tip: Account creation usually takes under five minutes. Still, give yourself a little extra time so you're not rushing through the password step.
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