Who to call when you have questions about Miami County Jail

Call the Miami County Sheriff's Office for general facility questions - jail procedures, local rules, or anything that needs a staff answer rather than tech support. Reach them at 937-440-6085 during office hours: 8am–4pm, Monday–Friday.

Questions about on-site video visitation - where it happens, what to expect when you arrive - are best directed to the facility. On-site video visits take place at the Miami County Incarceration Facility at 2042 N CR 25A, Troy, Ohio, and they're free for both visitors and inmates.

Contact ICSolutions when the issue is with the visitation system itself - registering, getting approved, or scheduling video visits. At Miami County Jail, you'll need an ICSolutions account and approval (including a valid government-issued ID) before you can book any on-site or off-site video visit. Billing questions, funding disputes, or refund requests for off-site visits also go through ICSolutions. They set the fees - not the Sheriff's Office - so any money issues need to be resolved with them directly.

• ✓ Call ICSolutions Visitation Support (toll-free): 888-646-9437
• ✓ Email ICSolutions: customer@ICSolutions.com

1. Start with ICSolutions for visit setup issues - If you’re stuck on registration, approval (including ID), scheduling, or off-site billing/refunds, contact ICSolutions.
2. Call the Sheriff’s Office for facility questions - If your question is about jail policies or a facility-level decision, call the Miami County Sheriff’s Office during listed office hours.
3. Escalate privileged-visit approvals to the facility - If you registered a “privileged” relationship and can’t schedule a privileged, non-recorded visit, the facility Site Administrator must approve it.