Milwaukee Secure Denetion Facility

Video visitation at Milwaukee Secure Detention Facility (MSDF) runs through ICSolutions. Each PIOC can have up to three 26-minute video visits per day, depending on schedule and availability. You'll need to book visits at least 48 hours ahead but no more than four weeks out—either through ICSolutions or by calling the facility's scheduling number. One free video visit per week is included; additional visits cost $2.50 each (effective June 19, 2023). Adults 16 and older must bring a current, valid photo ID—expired IDs won't work. Your Party ID at registration must match your Wisconsin DOC visitor application exactly. For onsite visits, arrive at least 20 minutes early. You'll pass through a metal detector and need to leave prohibited items behind. Bring your own device with solid internet or Wi-Fi, or use a staff-provided lobby device.

Non-legal phone calls at Milwaukee Secure Detention Facility may be monitored and recorded. Attorney calls are handled differently—they're placed collect. To update attorney contact info, PIOCs use form DOC-1631. A Public Defender "red phone" is available Monday through Friday, 8:30 a.m. to 2:30 p.m., connecting directly to the Milwaukee Public Defender's Office. General population PIOCs can make unlimited daily calls unless on restriction. Phones shut off during counts and every night at 9:00 p.m. Back-to-back calling isn't allowed: if a call doesn't connect within three minutes, you must leave the phone area and wait at least 15 minutes before trying again. Using another PIOC's PIN, three-way calls, and calling forwarded numbers are all prohibited and can result in discipline. For messaging and photos via ICS tablet, family and friends need a GTL GettingOut account.

All non-privileged personal mail for Milwaukee Secure Detention Facility goes through TextBehind—not directly to the facility. Address it to P.O. Box 189, Phoenix, MD 21131. Include your full return name and address, plus the resident's full name and DOC number. TextBehind scans or photocopies incoming mail for delivery. Originals stay off-site and are shredded by an NSA-certified third party 30 days after scanning. Medical or legal mail with clear identifiers won't be opened or processed through TextBehind—legal correspondence goes to the facility intact for handling under legal-mail procedures. For outgoing non-privileged mail, residents must use the same P.O. Box as their return address. Skip greeting cards that are musical, pop-up, glittery, multi-thickness, or have glued items—those are prohibited.

Deposits for residents at Milwaukee Secure Detention Facility go through AccessCorrections. Gift cards, cash, and personal checks aren't accepted—they'll be returned. Mailing funds? Use a money order or check payable to "ACCESS SECURE DEPOSITS" and include the facility deposit slip. Send everything to: Secure Deposits - Wisconsin DOC, P.O. Box 12486, St. Louis, MO 63132. AccessCorrections also offers online, phone, and kiosk options. Enter the resident's full name and facility ID exactly as shown. When using third-party or kiosk services, select the correct facility, choose your deposit type, and provide the required payor and billing details.