Mail, photos, messaging, and phone/call options for staying in touch.
Milwaukee Secure Detention Facility (MSDF) uses third-party vendors for communication. Video visits are handled through ICSolutions, and you'll need an approved vendor account before booking. Schedule directly with ICSolutions, since MSDF staff do not schedule video visits. Plan ahead: visits must be set at least 48 hours in advance. Phone calls also run through vendor accounts. If you want to accept collect calls, you'll need to set up a Securus account. MSDF's video vendor added a $2.50 charge for additional visits effective June 19, 2023. Non-legal calls and video visits are routinely recorded or monitored. Attorney calls follow separate rules, including collect-only calling and attorney contact updates via form DOC-21631.
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Phone rules can feel strict when you're just trying to stay connected. Here's how calling works at Milwaukee Secure Detention Facility (MSDF)—when phones are available, what gets monitored, and what can cost someone their privileges.
Trying to connect with someone at Milwaukee Secure Detention Facility (MSDF)? The biggest thing to know: video visits are handled through ICSolutions, not scheduled by MSDF staff.
MSDF uses TextBehind for all non-privileged (non-legal) mail. If you send it to the wrong address or include prohibited items, your mail could be delayed, returned, or destroyed after processing.
To accept collect calls from someone housed at MSDF, you'll need to set up a Securus account first. Once that's in place, you can focus on getting calls connected and knowing what to expect when you pick up.
Mail at MSDF works on two separate tracks. Regular personal mail goes through TextBehind, while privileged items—legal, medical, and absentee ballot mail—should be sent directly to the institution. Use the right address and label everything correctly, or your mail will come back.
Create an account and get approved with the video vendor, ICSolutions. Then schedule your video visit through ICSolutions, not through MSDF staff, at least 48 hours in advance.
Set up a receiving or prepaid account with the phone vendor used by MSDF. To accept collect calls, family members must register for a Securus account.
Yes. The video vendor added a $2.50 charge for additional visits effective June 19, 2023.
Yes, but calls to attorneys must be placed collect. To add, delete, or update attorney contact information, the incarcerated person must complete form DOC-21631.
To schedule a video visit at Milwaukee Secure Detention Facility (MSDF), you'll use ICSolutions. You can book through the ICSolutions website or by calling 1-888-506-8407. MSDF staff don't handle video visit scheduling, so everything goes through ICSolutions.
Scheduling a video visit at MSDF comes down to using the right system and booking within the allowed window. Once you have the Party ID and your information matches the approved visitor application, you can schedule directly through the vendor.
Want to add money to someone's account at Milwaukee Secure Denetion Facility? The mail-in method requires a completed deposit slip plus a money order or check, sent to a Wisconsin DOC secure deposits address.
