How to visit, scheduling, dress code, and visitor requirements
Video visitation at Milwaukee Secure Detention Facility (MSDF) runs through ICSolutions. Each PIOC can have up to three 26-minute video visits per day, depending on schedule and availability. You'll need to book visits at least 48 hours ahead but no more than four weeks out—either through ICSolutions or by calling the facility's scheduling number. One free video visit per week is included; additional visits cost $2.50 each (effective June 19, 2023). Adults 16 and older must bring a current, valid photo ID—expired IDs won't work. Your Party ID at registration must match your Wisconsin DOC visitor application exactly. For onsite visits, arrive at least 20 minutes early. You'll pass through a metal detector and need to leave prohibited items behind. Bring your own device with solid internet or Wi-Fi, or use a staff-provided lobby device.
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Scheduling a video visit at MSDF comes down to using the right system and booking within the allowed window. Once you have the Party ID and your information matches the approved visitor application, you can schedule directly through the vendor.
Budgeting for video visits gets easier once you know what's free, what costs money, and how that
Each PIOC receives one free video visit per week. Paid video visits cost $2.50 each (effective June 19, 2023).
Schedule video visits at least 48 hours and no more than four weeks in advance through ICSolutions or by phone using the facility’s listed scheduling number. Make sure the Party ID and registration details exactly match the Wisconsin DOC visitor application.
All adult visitors (including those age 16 and older) must present a current, valid photo ID. Expired IDs are not accepted.
Arrive at least 20 minutes early, clear a metal detector, remove prohibited items, and complete check-in. If you’re using a personal device, you’ll need a solid internet/Wi‑Fi connection; staff-provided lobby devices are available as an option.
Phone rules can feel strict when you're just trying to stay connected. Here's how calling works at Milwaukee Secure Detention Facility (MSDF)—when phones are available, what gets monitored, and what can cost someone their privileges.
Mail at MSDF works on two separate tracks. Regular personal mail goes through TextBehind, while privileged items—legal, medical, and absentee ballot mail—should be sent directly to the institution. Use the right address and label everything correctly, or your mail will come back.
