How to visit, scheduling, dress code, and visitor requirements
All video visits at Milwaukee Secure Detention Facility (MSDF) are scheduled through ICSolutions (online or by phone). MSDF staff do not book visits. Before reserving a time, you must register and get approved. The incarcerated person also needs to give you a Party ID, which you'll use to complete registration and schedule visits in the ICSolutions system. MSDF allows up to three 26-minute video visits per week, offered seven days a week depending on the facility schedule and availability. Paid extra visits are also available at a published rate of $2.50 per additional visit (effective June 19, 2023). Visits are by appointment only, monitored and recorded, and can be done at an onsite kiosk or on a remote device. Bring a valid government-issued photo ID for check-in.
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To schedule a video visit at Milwaukee Secure Detention Facility (MSDF), you'll use ICSolutions. You can book through the ICSolutions website or by calling 1-888-506-8407. MSDF staff don't handle video visit scheduling, so everything goes through ICSolutions.
Scheduling a video visit at MSDF comes down to using the right system and booking within the allowed window. Once you have the Party ID and your information matches the approved visitor application, you can schedule directly through the vendor.
Visiting at Milwaukee Secure Detention Facility (MSDF) happens through scheduled video visits. Once you know how scheduling works and what info you need, the process is pretty straightforward.
MSDF's onsite lobby video visit units are pretty straightforward. Show up with the right ID, give yourself enough time to check in, and you're good to go.
Budgeting for video visits gets easier once you know what's free, what costs money, and how that
Video visits at Milwaukee Secure Detention Facility (MSDF) are free once a week, with a set price if you need extra time. Here's how the free weekly visit works, what paid visits cost, and what limits to plan around.
Schedule all MSDF video visits through ICSolutions (online or by phone). MSDF staff will not schedule visits for you. Book in advance, since MSDF guidance through the vendor requires at least 48 hours of lead time.
A Party ID is the identifier you need to register and schedule ICSolutions video visits at MSDF. The incarcerated person must share their Party ID with approved visitors so you can finish registration and book a visit.
MSDF’s published policy lists a $2.50 charge per additional video visit (effective June 19, 2023).
Phone rules can feel strict when you're just trying to stay connected. Here's how calling works at Milwaukee Secure Detention Facility (MSDF)—when phones are available, what gets monitored, and what can cost someone their privileges.
Trying to connect with someone at Milwaukee Secure Detention Facility (MSDF)? The biggest thing to know: video visits are handled through ICSolutions, not scheduled by MSDF staff.
MSDF uses TextBehind for all non-privileged (non-legal) mail. If you send it to the wrong address or include prohibited items, your mail could be delayed, returned, or destroyed after processing.
