Visitation at Milwaukee Secure Denetion Facility

How to visit, scheduling, dress code, and visitor requirements

Overview

Video visitation at Milwaukee Secure Detention Facility (MSDF) runs through ICSolutions. Each PIOC can have up to three 26-minute video visits per day, depending on schedule and availability. You'll need to book visits at least 48 hours ahead but no more than four weeks out—either through ICSolutions or by calling the facility's scheduling number. One free video visit per week is included; additional visits cost $2.50 each (effective June 19, 2023). Adults 16 and older must bring a current, valid photo ID—expired IDs won't work. Your Party ID at registration must match your Wisconsin DOC visitor application exactly. For onsite visits, arrive at least 20 minutes early. You'll pass through a metal detector and need to leave prohibited items behind. Bring your own device with solid internet or Wi-Fi, or use a staff-provided lobby device.

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Quick Facts

  • Each PIOC may have up to three 26‑minute video visits per day, subject to schedule and availability.
  • PIOC receive one free video visit per week; additional video visits cost $2.50 each (effective June 19, 2023).
  • Video visits must be scheduled at least 48 hours and no more than four weeks in advance through ICSolutions or by phone.
  • All adult visitors, including those age 16 and older, must present a current valid photo ID; expired IDs are not accepted.
  • Onsite video visitors must clear a metal detector, remove certain items, arrive at least 20 minutes early, and maintain a solid internet/Wi‑Fi connection if using a personal device.

Visitation Guides

Common Questions

How much do video visits cost at Milwaukee Secure Detention Facility?

Each PIOC receives one free video visit per week. Paid video visits cost $2.50 each (effective June 19, 2023).

How do I schedule a video visit with someone at MSDF?

Schedule video visits at least 48 hours and no more than four weeks in advance through ICSolutions or by phone using the facility’s listed scheduling number. Make sure the Party ID and registration details exactly match the Wisconsin DOC visitor application.

What ID do I need to bring to a visit at MSDF?

All adult visitors (including those age 16 and older) must present a current, valid photo ID. Expired IDs are not accepted.

What should I expect when arriving for an onsite video visit at MSDF?

Arrive at least 20 minutes early, clear a metal detector, remove prohibited items, and complete check-in. If you’re using a personal device, you’ll need a solid internet/Wi‑Fi connection; staff-provided lobby devices are available as an option.

Other Guides for Milwaukee Secure Denetion Facility

msdf-mail-and-textbehind-addresses

Where to Send Mail for Someone at Milwaukee Secure Detention Facility (MSDF)

Mail at MSDF works on two separate tracks. Regular personal mail goes through TextBehind, while privileged items—legal, medical, and absentee ballot mail—should be sent directly to the institution. Use the right address and label everything correctly, or your mail will come back.

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