How Phone Calls Work at Moberly Correctional Center (How Families Can Receive and Fund Calls)
Phone calls at Moberly Correctional Center only go one direction: your loved one calls you. You can't call in. Once you understand the PIN system and the payment options (collect, debit, or prepaid), staying connected gets a lot easier.
Moberly Correctional Center (MCC) does not allow inbound phone calls to offenders. The phone system is strictly for them to call out to you. If you need to get information to someone inside, you'll have to use other channels the facility provides.
Offenders at MCC can make outgoing calls, but access isn't the same for everyone. If your loved one is on restricted status, they may not be allowed to place calls at all. Those assigned to a segregation unit have limited phone access, so expect calls to be less frequent and harder to time.
Every call goes through an automated security system that requires a personal identification number (PIN). Your loved one enters their PIN to place a call, and the system uses it to track all call activity back to them.
Heads up: All offender phone calls at MCC are monitored for security purposes. Keep conversations focused on family matters and avoid sharing sensitive information.
Phones at MCC handle three billing types through an established vendor: collect calls, debit calls, and prepaid calls. The best option depends on how you want to pay and how reliably you need calls to go through. Prepaid and debit tend to avoid unexpected charges or interruptions.
- ✓ Set up a prepaid calling account with Securus (you can do this online, or by phone, email, or mail).
- ✓ Use Securus AdvanceConnect if you want to fund calls in advance for a specific billing-to number (BTN).
- ✓ Add funds to the AdvanceConnect prepaid account tied to that BTN so calls to that number can be billed against the prepaid balance.
- ✓ If you need help setting it up or managing it, use the same Securus support channels (online, phone, email, or mail).
Debit minutes are another option. Offenders can purchase them through the canteen or from a kiosk, then use those minutes for outgoing calls. This is helpful if you'd rather the cost come from their side instead of being billed to your phone number.
MCC also allows phone calls through a phone application on JPay tablets. These tablet-based calls are powered by Securus Technologies, so you may need a Securus account set up to get everything working.
For prepaid calling at MCC, you can create and manage your Securus account online, by phone, email, or mail. Here's the contact info for Securus: securustech.net, 800-844-6591, and customerservice@securustech.net.
Keep in mind: Your loved one cannot receive incoming calls at MCC, and all calls are monitored for security. Assume anything said on a call could be reviewed later, and plan your conversations accordingly.
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