How to Contact an Inmate at Morrow County Corrections Facility, Oh (OH)
Staying in touch with someone at Morrow County Corrections Facility means using video visitation. Once you know the scheduling and ID rules, the process is pretty straightforward.
All visitation at Morrow County Corrections Facility is done by video. There are no in-person, contact visits. If you want to see and talk to someone in custody, video visitation is the only option.
You'll need to register online before you can visit. The facility keeps a computerized log of every visit, including the visitor's name, the inmate visited, and the scheduled start and end time. Make sure the information you register with matches what you'll show at check-in. When your visit comes around, bring valid, verifiable photo identification. Accepted forms include a military ID, a government photo ID, or a passport.
Age rules matter here. You must be 18 or older to visit, unless a parent or guardian accompanies you. One exception: a legal spouse under 18 may visit with proof of marriage.
The jail's general visitation hours are designed to give inmates at least thirty minutes of visitation per week. Since visits are by video, the policy also sets a minimum of twenty minutes per visit within those weekly hours. These minimums are helpful to know when you're planning time with your loved one, since they reflect what the facility is required to provide.
Timing matters: Video visits must be scheduled at least 12 hours in advance. If you don't log in within 10 minutes of the scheduled start time, the visit can be terminated.
Note: A vendor site lists a customer service number (1-800-546-6283). That line is for the vendor, not a reliable source for jail-specific answers.
Steps to Follow
- ✓ Plan on using video visitation (this facility conducts all visitation by video)
- ✓ Register online before you try to schedule, since visitors are required to register and visits are logged in a computerized system
- ✓ Schedule your visit at least 12 hours in advance
- ✓ Have valid, verifiable photo ID ready for check-in (examples in policy include a military ID, government photo ID, or passport)
- ✓ Make sure the visitor meets the age rule: 18+ OR under 18 with a parent/guardian
- ✓ If the visitor is a legal spouse under 18, bring legal proof of marriage
- ✓ Log in on time. If you are not logged in within 10 minutes after the scheduled start, the visit may be terminated
- ✓ Set expectations for time: the facility’s weekly general hours are intended to allow at least 30 minutes of visitation per week, and video visits are described as no less than 20 minutes per visit
Double-check the timing rules before you schedule. Visits must be booked at least 12 hours ahead, and the facility can terminate your session if you don't log in within 10 minutes of the start time. If you're traveling or coordinating with family members, confirming those two rules can save you a missed visit.
Confirm the details of online registration and accepted IDs so you don't get turned away over paperwork. The facility's computerized log ties your information to the inmate you're visiting, so consistency matters. If a minor will be visiting, verify what documentation the jail expects for a parent or guardian. For a spouse under 18, ask what they'll accept as legal proof of marriage.
It also helps to confirm how visitation time is being allocated right now. The policy says inmates should get at least thirty minutes per week, with a minimum of twenty minutes per video visit. If you're having trouble finding open time slots, ask whether those minimums are being met through the current scheduling setup.
For technical or account issues with the vendor service, a customer service number is listed: 1-800-546-6283. For rule questions (scheduling windows, ID acceptance, age requirements, what happens if you're late), go directly to the facility. Vendor support generally can't override jail policy.
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