How to Schedule a Video Visit at Morrow County Corrections (and What Happens If You're Late)

All public visitation at Morrow County Corrections is done by video. There are no in-person, face-to-face visits. You also can't schedule last-minute: visits need to be set up at least 12 hours in advance, so plan ahead.

Every video visit requires an appointment. Morrow County gives you two ways to book: online, or in person at the visitation kiosk in the jail lobby. Don't show up expecting to visit without scheduling first. Without an appointment on the books, you'll waste the trip.

Before Your Login

• ✓ Confirm the start time of your scheduled visit and set a reminder a few minutes before it begins
• ✓ Log in early so you are ready to connect right at the start time
• ✓ Use a stable internet connection (Wi-Fi that you trust, or a strong cellular connection)
• ✓ Test your camera, microphone, and speakers ahead of time
• ✓ Have your account login details ready so you are not resetting passwords at the last minute
• ✓ Pick a quiet, private spot so you can hear and be heard

Morrow County has a strict late rule for online video visits. If you don't log in within 10 minutes of your scheduled start time, the visit is terminated. Miss that window and it's gone. You'll need to schedule a new appointment for another time.

1. Double-check your appointment time - Make sure you are trying to join at the correct start time.
2. Try again right away - Log out, log back in, and reload the visit screen.
3. Fix the basics - Restart your phone or computer, close extra apps, and switch to a stronger internet connection if you can.
4. Switch devices if possible - If your phone is failing, try a computer (or vice versa) to rule out a device problem.
5. Use the lobby kiosk if you are on-site - If you are physically at the facility, ask about using the visitation kiosk in the lobby as an alternative way to access video visitation.

All visits are non-contact and happen by video, either in the jail's public lobby visitation area or online from wherever you are. If you visit in the lobby, you'll register when you enter. The visitor registry records the date, your name, the person you're visiting, and the length of the visit. Don't be surprised if staff are thorough about documenting who's there and when.

Expect your visit to be monitored, and it may be recorded for safety and security. The jail administrator or a designee oversees scheduled visits. As for timing, the facility provides general visitation hours that give inmates the opportunity for thirty minutes of visitation per week. The video visitation system supports weekly visitation hours with no less than twenty minutes per visit.

Checklist Before You Schedule

• ✓ Pick a visit time that is at least 12 hours away (you cannot book closer than that)
• ✓ Decide whether you are scheduling online or planning to schedule in the lobby on the visitation kiosk
• ✓ If you are going to the lobby, bring a valid photo ID