How to Add Money to an Inmate's Account at Multi County Jail — and What Happens to Leftover Funds

MCCC uses TouchPay for inmate account funding. You can pay online, by phone, or at the lobby kiosk using Visa, MasterCard, a debit card, or an electronic check. Cash is accepted at the kiosk only. TouchPay charges a convenience fee to use the system, so expect your total to be more than the deposit amount.

For online deposits, go to touchpaydirect.com. Prefer the phone? Call TouchPay at 1-866-232-1899. You can also deposit in person at the kiosk in the MCCC lobby.

Needed Info

• ✓ Inmate’s first and last name
• ✓ Inmate ID number
• ✓ TouchPay facility locator number for MCCC: 243301

1. Go to touchpaydirect.com - This is the site MCCC uses for online account funding.
2. Enter facility locator 243301 - This connects your payment to Multi-County Correctional Center.
3. Fill in the inmate’s details and payment info - Use the inmate’s name and ID number, then pay with an accepted method.
4. Review the convenience fee and submit - TouchPay charges a convenience fee, so confirm the final total before you approve it.
5. Save your confirmation - Keep the confirmation number for your records.

1. Call 1-866-232-1899 - This is TouchPay’s toll-free payment line.
2. Use facility locator 243301 - You’ll need this to reach MCCC in the system.
3. Provide the inmate’s identifying information - Have the inmate’s name and ID number ready.
4. Confirm the convenience fee and complete the payment - The fee is part of the TouchPay transaction.
5. Write down the confirmation number - Keep it in case you need help later.

1. Go to the kiosk in the MCCC lobby - The kiosk is the in-person option for deposits.
2. Follow the prompts and enter the inmate’s information - Make sure you select the right person before you pay.
3. Pay with cash (kiosk only) or an accepted card - Cash deposits are handled at the kiosk, and other payment types may be available depending on the prompts.
4. Keep your receipt - TouchPay charges a convenience fee, and the receipt helps if you need to track a deposit.

TouchPay deposits are credited and available for use on the next business day. If you're trying to cover something time-sensitive (like a commissary order), plan for that one-day delay.

Want to help your loved one stay in touch? MCCC sells calling cards through commissary for $12.78 each. Inmates can order up to six per week, and these purchases don't count against the weekly spending limit.

For problems with a commissary account, missing funds, or general questions about inmate commissary, call (740) 387-7434, press #1, then extension 6210.

When someone is released or transferred, MCCC applies any remaining commissary balance to "Pay-for-stay." If you're depositing a larger amount, keep this in mind so you're not caught off guard.

Troubleshooting Tips

• ✓ Keep your receipt or confirmation number so you can reference the exact transaction
• ✓ Remember that TouchPay adds a convenience fee, so the total charged can be higher than the deposit amount
• ✓ If you paid online, double-check touchpaydirect.com for your transaction record
• ✓ If you paid by phone, call TouchPay at 1-866-232-1899 with your details
• ✓ For commissary-related questions or unresolved issues, call (740) 387-7434, press #1, then extension 6210