Penmate Inmate Support Guides
Visitation

How Video Visits Work at Multi County Jail: Booking, Lobby Kiosks, and ID Rules

Multi County Jail only offers video visits, so booking your weekly slot is everything. Here's the schedule window, the Thursday cutoff you can't miss, and what to bring so you don't get turned away.

• 2 min read Verified from official sources

Multi County Jail has replaced all in-person visits with video visits. You get one free 30-minute session per week. If you want to keep a regular routine with your loved one, planning ahead is key.

Video visitation runs from 9:00 AM to 10:00 PM. Keep that window in mind when picking your time slot.

Scheduling for the free weekly visit happens online Monday through Thursday, and those reservations cover visits Friday through Sunday. Wait until the weekend and you've already missed the booking window.

Don't miss the deadline: Your free 30-minute video visit must be scheduled before 2:00 PM on Thursday or it won't be approved.

You'll book your video visit through SmartJailMail's reservation system, which runs on SmartInmate (Smart Communications). Creating an account is quick and free, so you can focus on locking in a time that works.

  • ✓ Multi County Jail has two kiosks in the facility lobby.
  • ✓ Use the kiosks if you need extra help with the reservation system.
  • ✓ They are also useful if you run into an issue and need assistance while you are on-site.

Anyone 18 or older needs a valid government-issued ID. Show up without it and your visit won't happen.

  • ✓ If you plan to use the lobby kiosks, arrive early so you have time to get help without rushing.
  • ✓ If you are joining a visit remotely, test your device setup ahead of time (camera and connection) so you are ready at your scheduled time.
  • ✓ If you have not created your SmartInmate (Smart Communications) account yet, do it early so booking is faster when the schedule opens.
  1. Confirm your reservation is actually booked - Log in to SmartJailMail and make sure you can see the scheduled visit before you head out or set aside time at home.
  1. Use a lobby kiosk if you are on-site - Multi County Jail has two kiosks in the lobby to help visitors who need extra assistance with reservations or the system.

Still stuck after checking your reservation and trying the on-site kiosk? Contact SmartInmate (Smart Communications) support. Since they run the visit platform, they're the right people to troubleshoot account and technical issues.

Find an Inmate at Multi County Jail, OH

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Multi County Jail, OH

How to Add Money to an Inmate's Account at Multi County Jail — and What Happens to Leftover Funds

Need to put money on someone's commissary account at Multi-County Correctional Center? All deposits go through TouchPay. Here's how to add funds, what you'll need, when the money becomes available, and what happens to any balance left at release or transfer.

How to Add Money to an Inmate's Account at Multi County Jail (TouchPay: 4 easy ways)

Need to put money on someone's account at Multi County Jail? TouchPay offers several fast options. Here's what you need to know - including the exact info to make sure your deposit reaches the right person.

Phone & Messaging

How to Contact an Inmate at Multi County Jail, OH (OH)

Staying in touch with someone at Multi County Jail, OH comes down to two options: inmate phone calls and weekly video visitation. Here's how to set things up.