Polk County Sheriffs Office
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Guides for This Facility
How to Schedule Your First Securus Video Visit with Polk County Jail (Central & South County)
Scheduling your first video visit involves a few steps, but Polk County Jail's process is straightforward once you know the order. Here's how remote video visits work through Securus, what they cost, and how to get approved and booked.
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Sending Mail to Polk County Jail: Smart Jail Mail, Postal Scans, and How Legal Mail Works
Polk County Jail doesn't handle mail the old-fashioned way. Written messages and photos go through Smart Jail Mail, and most postal mail gets scanned—your loved one views it on a kiosk instead of holding the original paper.
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Understanding the Fees Charged When Someone Is Booked Into Polk County Jail
Wondering why your loved one's jail account balance drops so fast? Here's how deposits, deductions, and fees work from the moment they're booked in.
Read GuideAt a Glance
Visitation
- Inmates are allowed two 'Anywhere' Securus video visits per week, each limited to 20 minutes.
- Each video visit costs $10.00 for 20 minutes (plus tax).
- Appointments must be made at www.securustech.net at least 24 hours before the visit and can be scheduled up to 14 days in advance.
Communication
- Inmates at Polk County Sheriff's Office can place collect calls only; they cannot receive incoming calls.
- Polk County uses Securus and offers three telephone payment account options: Traditional, Direct Bill (credit check), and Advance Connect (prepaid).
- To receive calls from an incarcerated person, contacts may need to set up and fund a vendor account or prepaid plan.
Mail & Letters
- Citizens can set up a Smart Jail Mail account for free; messages cost 50 credits (50¢) and photos cost 100 credits ($1).
- Postal mail sent to the PCSO PO Box with the inmate’s name and ID will be scanned into Smart Jail Mail at no cost for senders without a computer.
- Legal mail from an inmate’s attorney on record is scanned into the inmate’s legal mail account and should be mailed to the Bartow facility address.
Sending Money
- Polk County charges a $30.00 booking fee at intake/processing.
- Funds found on an arrestee at booking are deposited to the inmate account and are applied first to any outstanding debt.
- An initial per-diem fee of $9.00 is charged when an inmate is transferred to housing.
Contact Info
- Securus handles all billing and customer support for inmate accounts at Polk County.
- Phone numbers for Central County Jail are provided for visitation changes and questions.
- Phone numbers for South County Jail are provided for visitation changes and questions.
Facility Info
- The Benefits Supervisor is designated as the agency’s ADA Coordinator.
- People who are deaf or hearing‑impaired shall not be charged for the cost of an auxiliary aid or service needed for effective communication.
- Felony and sex‑offender registrations are handled at the Sheriff’s Processing Center, 7101 De Castro Road, Winter Haven.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Polk County Sheriff's Office offers Securus
Read full guideCommunication
At Polk County Sheriff's Office, incarcerated people can only place outgoing collect calls—they cannot receive incoming calls. Phone service runs through Securus, with three payment options: Traditional (collect charges appear on your phone bill), Direct Bill (monthly billing requiring a credit check), and Advance Connect (prepaid). Since calls are outgoing-only, you'll need to set up and fund the right Securus account to receive calls. Messaging, email, and remote video visits may also be available, but options vary by facility and vendor. These third-party services typically involve separate fees, credits, moderation, and scheduling—check current rules before buying credits or booking anything.
Mail & Letters
Polk County Sheriff's Office handles routine inmate mail through Smart Jail Mail kiosks. Creating an account is free. Sending a message costs 50 credits (50¢), and a photo costs 100 credits ($1). No computer? You can mail a letter to the PCSO PO Box with the inmate's full name and booking/ID—Polk County scans postal mail into Smart Jail Mail at no charge. Attorney mail works differently: correspondence from an inmate's attorney on record gets scanned into the inmate's legal mail account and should be sent to the Bartow facility address. For books, only paperback/softcover titles sent directly from a third-party vendor are accepted. All books become PCSO property, and inmates may keep two paperbacks plus one recognized holy book.
Read full guideSending Money
Polk County charges a $30 booking fee when someone is processed into custody. Any cash found at booking goes into the inmate account and pays off outstanding debts first—only then can the money be used for other purposes. Once transferred to housing, inmates face an initial $9 per-diem charge plus $2 per day for ongoing housing costs. Need to add money to someone's account? Deposits typically go through online portals, lobby kiosks, phone payments, or mail-in money orders. The vendor and exact steps vary, so follow their instructions carefully. Have the inmate's full name and booking or ID number ready, and enter every field exactly to avoid delays.
Read full guideCommon Questions
Showing 6 of 18How long are Polk County video visits and how often can an inmate have them?
Inmates can have two Securus “Anywhere” video visits per week. Each visit is limited to 20 minutes.
VisitationWhat are the daily video visitation time blocks at Polk County Jail?
Standard daily blocks run 7:30 am–10:30 am, 12:00 pm–4:00 pm, and 5:00 pm–10:30 pm. A separate
VisitationCan children participate in Polk County video visits?
Children may participate depending on the inmate's charges, but the account holder must stay present the entire time. Securus will end the visit if a child is left unattended.
VisitationCan inmates at Polk County Sheriff's Office receive phone calls?
No. Inmates at Polk County Sheriff’s Office can only place collect calls and cannot receive incoming calls.
CommunicationWhat payment options are available for inmate phone calls at Polk County?
Polk County uses Securus, which offers Traditional collect billing, Direct Bill (monthly billing with a credit check), and Advance Connect prepaid accounts.
CommunicationDoes Polk County offer email or video visits and how do they work?
Messaging, email, and remote video visits may be available, but availability varies by facility and vendor. These services commonly involve credits, moderation, scheduling, and separate billing, so confirm current options and fees with Polk County Sheriff’s Office or the vendor.
CommunicationMore Guides
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Did You Know?
Polk County Sheriff's Office (FL) allows 'Anywhere' video visits through the Securus system. Inmates are permitted two video visits per week, each lasting 20 minutes.
This guide is compiled from official facility documentation and community feedback. Learn how we verify