How to Contact an Inmate at Pulaski County Detention, AR (AR)

Pulaski County Regional Detention Facility has suspended in-person visitation due to COVID-19. Instead, the facility directs visitors to set up an online video visitation account. If you were hoping for a face-to-face visit, video visitation is currently your only option. Keep in mind that this could change as the facility updates its policies.

Phone calls work a bit differently here. You can't call into the jail to reach an inmate directly. Only inmates can place outgoing calls. When your phone rings, you'll hear an automated announcement first, and you'll need to accept the call before you're connected. Calls run through the inmate's PIN debit account. Each inmate gets a unique PIN number to access their account, and funds deposited into that account cover the cost of phone calls.

For the fastest answers on current communication rules, call the Pulaski County Regional Detention Facility at (501) 340-7001.

1. Plan on video visits, not in-person. The facility has stated that in-person visitation is suspended due to COVID-19.
2. Create your online video visitation account. Follow the facility’s direction to set up the account so you can request and complete video visitation.
3. Confirm any updates before you schedule. “Until further notice” can change quickly, so verify the current visitation status before you make plans.

1. Wait for the inmate to call you. Only inmates may initiate phone calls from the facility.
2. Answer and listen for the automated message. Calls start with an automated announcement, and you will be prompted to accept the call.
3. Understand how calls are paid for. Inmates use a PIN debit account to make phone calls, and deposits from friends and family can fund that account.

• ✓ Leave a money order Monday through Friday, 8:00 a.m. to 3:30 p.m.
• ✓ Fill out the required slip with the inmate’s name, booking number, s.o. number, unit, and date.
• ✓ Do not include cash or any other items with the money order.
• ✓ Use the lobby kiosk if you want to add funds with cash or a credit card.
• ✓ Remember that deposits can go into the inmate’s PIN debit account, which they can use for phone calls.

1. Call the main detention number. Reach Pulaski County Regional Detention Facility at (501) 340-7001.
2. Ask the specific question you need answered. For example, confirm how to set up video visitation, what you need to accept inmate calls, or the correct way to deposit funds.