Who to Call About Pulaski County Detention: Main Line and COVID Updates
Need to reach Pulaski County Regional Detention Facility? Start with the main detention line. There's also a dedicated number for COVID-19 policy updates.
For most questions, including visitation, call the Detention Facility's main number: (501) 340-7001. The building address is 3201 W. Roosevelt, Little Rock, AR. You may also see it listed as 3201 West Roosevelt Road (sometimes with a different ZIP code depending on the source). If you're navigating there or sending mail, confirm the exact address format with staff when you call.
Tip: Calling about visitation? Dial (501) 340-7001 and select option #1.
For COVID-19 updates specific to the Sheriff's Office and Detention Facility, call (501) 340-6993.
What to Ask
- ✓ Are in-person visits currently suspended due to COVID-19, and if so, what is allowed instead?
- ✓ What do I need to do to create an online video visitation account for visits?
- ✓ Which video visitation system should I use, and how do I schedule a video visit?
- ✓ What are the current hours for leaving money orders for an inmate (Monday through Friday, 8:00 a.m. to 3:30 p.m.)?
- ✓ When I call (501) 340-7001, should I select option #1 for visitation questions?
- Call the detention main line (501) 340-7001, then select option #1 to reach visitation information.
- Set up video visitation if in-person is not available Create your online video visitation account, then follow the system’s prompts to schedule your visit.
Note: The facility has stated that in-person visitation is suspended until further notice due to COVID-19.
You'll find conflicting visiting hours depending on the source. The Pulaski County Sheriff's Office visitation page lists general visiting hours as 0900 to 1900 (9:00 a.m. to 7:00 p.m.). A third-party page lists remote video visits 7 days a week from 8:00 AM to 10:30 PM, and onsite lobby video visitation as generally 8:00 AM to 9:00 PM on most days, with no onsite visits on Thursday. Schedules and policies shift, especially with COVID-related restrictions. Treat any posted hours as a starting point, then call to confirm what actually applies to your person's housing unit and the type of visit you're trying to schedule.
- Write down what you’re seeing Note the source, the hours listed, and the date, so you can ask a clear question.
- Call the detention main number to confirm Dial (501) 340-7001 and ask for visitation information (option #1).
- Use the COVID updates line for broader changes Call (501) 340-6993 to hear how the Sheriff’s Office and Detention Facility are responding to COVID-19.
Reminder: When official pages and third-party pages don't match, go with what you confirm directly by phone. Write down the staff member's name and the time you called so you can reference it later if you get a different answer.
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